Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by TELUS Employee
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Issues with Telus home security

I have been with Telus Home security for several months and have triggered three accidental alarms now because of issues with sub panels. Several times now the sub panel has completely frozen, if you open the door the panel doesn't make a noise and y...

Krenny99 by Just Moved In
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Home Security Smart Smoke Sensor

Looking at the description of the Smart Smoke Sensors offered with your Smart Home products, it states that: "This wireless smoke sensor doesn’t replace your existing smoke sensor, but rather provides additional awareness allowing for remote notifica...

Mefisto by Just Moved In
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How do I link my account

I have a phone that I can access to my security camera but I tried to use other device to access my security camera, it says to login in on the website and link your other phone but I can’t find anything to be able to link it any help ?

Fida by Just Moved In
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trigger the alarm

Can I trigger or set off the alarm manually with a push of a button? Does #TelusSecurity have this?If I see an an intruder in my house and someone forgets to arm the system, I want to be able to trigger an alarm purposely and drive them away before t...

Resolved! Vivint Home Security

Telus recently bought Vivint/ADTI am currently with Vivint and contract nearing endAnyone made the switch and able to use existing equipment?I've paid alot of money for several pieces of equipmentSmoke/fire alarm, c02 detector, 5 door sensors, doorbe...

ADT Pulse Down in BC

The TELUS ADT Pulse app hasn't been accessible for the past several days. I can't access my cameras nor turn my alarms off/on remotely. Is there any updates on when this issue will be fixed? Thank you. #ADT

RedIndian by Just Moved In
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Door to Door Sales - Port Moody BC

I just had 2 men knock on our door asking questions about our services including our security system. Is Telus currently doing door to door sales in Port Moody BC?Thanks

Jon_C by Just Moved In
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Door to Door sales rep who attempted to threaten the residents

Who do I talk to regarding needing to provide more information regarding a TELUS door to door sales representative who just visited our residence? The details will be provided but overall the rep tried to intimidate our residents and was overall very...

komiinc by Just Moved In
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Resolved! Door to door salesman

There’s a Telus guy who goes around In our area in Lethbridge. He has an ID and wears a shirt with Telus logo on it. I’m interested with his offer but when I asked for a business card, he just gave his phone no. Does the promotion team guys don’t hav...

Hannah25 by Just Moved In
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