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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 2126 Views
  • 0 replies
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Home Security App

Why is it so slow to show me the video captured by the doorbell? It takes forever to get the video to play on my pixel 8. It doesn't matter if I am connected to 5G mobility network or wifi.If it was a critical nature the emergency would be far over b...

Gramps by • Organizer
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  • 5 replies
  • 0 kudos

Resolved! TELUS Graffiti Utility Boxes

Hello,I am wondering where I can report graffiti on utility boxes all over Vancouver, BC. I have trouble finding an email on the TELUS website to report the graffiti all around my neighborhood. Thanks.

Mi1 by • Friendly Neighbour
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  • 9 replies
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Resolved! Clarification

Hi, I would like if HR manager Ms. Michelle Shivak contact for a job. Just want to confirm here, is it exactly a scam？ Thank you for any clarification!

Viv1 by • Neighbour
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Telus home security help

I am renting a basement suite but there are cameras around the property that have a red light on them, the upstairs is currently empty so I don't know who is using them?Is there a way I can check who is using them or must i ask my landlord?

Evel by • Neighbour
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  • 1 replies
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Resolved! Wifi motion sensors

Our house had a wired alar, system in it when we bought it. Telus used the wired door sensors through a "translator" but didn't (or couldn't?) do the same for the wired motion sensors so they installed wifi ones.I have 2 shops both with wifi motion s...

Old ADT alarm system/switch to fibreoptic

Switching internet (Bell) from old copper phone lines to fibre. Old ADT (now Telus) home alarm requires phone line. How do I go about getting this switched to be compatible? Also, will battery back up of alarm still work (I would have modem/router on...

Theledge by • Neighbour
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  • 1 replies
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Smart lock connectivity

I live in an apartment building that has installed a security system involving smart locks activated by buzzer codes that ring tenant mobile phones. When someone buzzes my code, I do receive these calls, but the person waiting at the door does not he...

Resolved! Moving vivint security system inconsistent pricing

I called 2 weeks ago regarding moving my system to a new property and was quoted $0 disconnect fee and $50 to hook my current system up in the new place. Called Telus / Vivint today to book at these prices. Called twice because I got hung up on from ...

Unhappy2 by • Neighbour
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  • 2 replies
  • 0 kudos

Telus taking over Vivint Canada

Hi I am a customer of Vivint Canada and have contacted Telus regarding my alarm system, and the switch over. My contract is up in July and I wanna make sure that I cancel it ahead of time so I’m not charged any fees or anything for the period beyond ...

Kwikset 910 Compatibility

My Kwikset 910 door locks that came with my old Vivint system are listed on the Qolsys IQP4009 IQ Panel as compatible but not on the telus list and even after factory reset I cannot add them. Why is the compatibility list different from Qolsys and Te...

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