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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
  • 0 replies
  • 1 kudos

No live feed from doorbell camera to web portal

I can get a live feed from the app but not via the web portal. I can, however, get the saved video clips there. Also, my landline (which is from Bell) hasn't worked since the Telus installation. Any idea why it would be disconnected?

Panel wiring

The wiring to the power adapter for our home security panel came undone during a reno. The technician who installed the system used the old security system wiring to hardwire the TELUS panel. There are 2 pins (one + and one -) and 4 wires: red, black...

j037 by Just Moved In
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Resolved! Additional pendant for LivingWell Companion Home service

Hello,I am new to the LivingWell Companion home service. I just ordered this service for my father with fall detection pendant. Can I order an additional pendant for my mother in the same address? Or do I need to order a separate base station for the...

andrewho by Neighbour
  • 5 replies
  • 0 kudos

Cannot Connect Cameras After Internet Upgrade

We just got an upgraded internet via Cogeco. Reconnecting our cameras to the new router isn't working- I've factory reset the doorbell camera and it keeps failing to verify the connection.

JHopp45 by Just Moved In
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  • 0 kudos

Resolved! Fibre to the Home transition

Bell is my landline provider and has just changed the copper analogue line to Fibre to the home connection. The Modem is linked to my Demarcation terminal so the copper service line within the household still support the telephones. HOWEVER my ADT Fo...

Roger0930 by Just Moved In
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  • 0 kudos

Resolved! New Alarm System Not Functional

Last Friday Teleus installed a new alarm system. The installation seemed fine and everything was working well. We went out to dinner and when we returned the alarm panel was black. We had not received any calls about the panel not responding and afte...

Resolved! Telus ADT Door to door - scam?

Yesterday a guy in a yellow Telus vest with a Telus ID came to the door selling ADT home security. He asked a bunch of questions about our current home security. I’m in Ontario and am just looking for confirmation if this was legit or not.

vivint equipment

question about existing equipment from vivint , my contract is finished with vivint ,so my equipment is paid off. If I will use telus secuirity monthly payment will be reduced ( becose I don't need pay for equipment? )

kaczka by Just Moved In
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  • 0 kudos