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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 1926 Views
  • 0 replies
  • 1 kudos

Kwikset 910 Compatibility

My Kwikset 910 door locks that came with my old Vivint system are listed on the Qolsys IQP4009 IQ Panel as compatible but not on the telus list and even after factory reset I cannot add them. Why is the compatibility list different from Qolsys and Te...

Alarm.com thermostat sensors

I see alarm.com sells thermostat sensors that you can place around a house to measure temperature in different places. Eg. Thermostat measures the hallway and not our bedroom. The sensor fixes it.What are compatible ones to buy for Telus thermostat?

Qwerty12 by • Neighbour
  • 434 Views
  • 1 replies
  • 0 kudos

Home Security contract

we have TV, Internet and home security bundled with a 2-year contract. Now, we still have 16 months left. Unfortunately, we will be moving to a place where we cannot install the home security. Is there any way that I can cancel the home security only...

Ding1 by • Neighbour
  • 514 Views
  • 1 replies
  • 0 kudos

Home Security

Can home security work even without the internet? Is it possible for a 1 customer account that has a bundled TV, Internet and home security to have a separate address? for example, the internet setup is in Address1 while Home security is in Address 2...

Ding1 by • Neighbour
  • 578 Views
  • 1 replies
  • 0 kudos

Smart home app notifications fail

Using the Telus Smart Home app on Galaxy S23 with One UI 6.1 The app does not consistently deliver notifications as selected in the app settings. The notifications work immediately after making a change in settings but then stop later the same day or...

Smart Home Cancellation

Hi,if you can't service QC customers don't sell your products in QC. I have spent 2 hours dealing with your incompetent technical support to fix the home security system. Since you couldn't fix it, to get a technician I was being asked to pay for it....

npur by • Neighbour
  • 753 Views
  • 1 replies
  • 0 kudos

Resolved! Skybell camera unable to stream

Every time i try to start video, i get a message "There was a problem connecting to the doorbell. Please try again" I've tried to restart my router. I've also tried to reset my doorbell camera. I still get the message.The Camera works because wheneve...

Jojo43 by • Neighbour
  • 3133 Views
  • 10 replies
  • 0 kudos

Resolved! SmartHome App Apple Watch

Upgraded to Series 9 Apple Watch. Telus SmartHome app works on the watch except when trying to access thermostat settings. When trying to access heat, schedule or fan settings the app crashes and returns to watch face. Have tried resetting Apple Watc...

SteveBH by • Friendly Neighbour
  • 1776 Views
  • 4 replies
  • 0 kudos

Doorbell camera doesnt work at night

My telus doorbell camera records all day, but never at night, even when I know there had been activity in my front yard, directly in front of the camera. Any ideas? I have played with all the settings.

Stacky33 by • Neighbour
  • 913 Views
  • 2 replies
  • 0 kudos
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