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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 2419 Views
  • 0 replies
  • 1 kudos

Resolved! Why am I forced to upgrade my Vivint system?

Hi,Yesterday I had a message showing up on my Vivint's display "Urgent: Account upgrade required, call #phone number #".After calling Telus, I was informed that I needed to upgrade the system and account, which would cost me money... both the system,...

kinncj by • Organizer
  • 3314 Views
  • 13 replies
  • 1 kudos

Resolved! myadt.ca verification code

I used to be able to log into myadt.ca to set my system to test mode and also update my emergency contacts. Now, when i log in, my account & password are good but then it asks me to enter a verification code. There is no code sent to my e-mail or to ...

lonewolf by • Neighbour
  • 995 Views
  • 2 replies
  • 0 kudos

Home Security August 2024 Bill

I called Telus why bill had increased. Agent said she didn't understand why home security was $5 more with a current contract. She refunded me, and contacted home security. I received new bill and still there is $5 increase. How and why can Telus do ...

Mam by • Organizer
  • 3343 Views
  • 11 replies
  • 0 kudos

No Power to door lock

Is there a way to get power to a door lock after the batteries have died? Not enough power to get the door to open after entering the door code.

Feta04 by • Neighbour
  • 488 Views
  • 2 replies
  • 0 kudos

Resolved! Telus home security telemarketers

So my question isn’t exactly a security question, but it is related. Before I do that, i will start off with a recommendation to the powers that be at Telus for their outgoing telemarketers. A lot of us have a hard time knowing whether they are legit...

Smart Security Lock connection issues

Hi, we recently had our security installed, including the smart door lock. The app will frequently say the door is locked when it isn't or get stuck saying "unlocking" and generally have issues with locking/unlocking. The security panel shows (malfun...

Graffiti on Telus Utility Box in Calgary

Hello, We have a large Telus utility box next to our condo complex and it is full of graffiti. Who should I contact to have this removed or painted over? Thank you,Corinne

CorinneB by • Neighbour
  • 403 Views
  • 1 replies
  • 0 kudos

Security Account number Issue

I recently registered for a home security system and ordered a tech to come set it up. The texts I received stated that I needed to set up my HomeSecurity account before they arrive. It tells me to the download the Homesecurity App and log in.I downl...

ShuiYu by • Neighbour
  • 728 Views
  • 3 replies
  • 0 kudos

Faulty Fire Detector

This afternoon/evening we had 8 false alarms coming from the Fire Detector. The monitoring centre representative tried to connect me with technical support/service but in all cases, nobody answered. We need this problem addressed and rectified. These...

WN143 by • Neighbour
  • 574 Views
  • 1 replies
  • 0 kudos

Arm House from Door Pad

How can I set my alarm to arming away when I lock the door from just the PAD? We've had Vivint previously and we had that option and with the Telus system it arms away even with locking the door from inside.

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