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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by TELUS Employee
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Resolved! No one comes for smarthome security re-install

I had booked appointment for re-install the smarthome service at my house for 2 times, but no one came and no one call me to let me know if he can come or not. It took around an hour to call them each time to book an appointment or re-schedule.

Resolved! Door Bell Camera Constantly Stops Working

I recently had a Telus door bell camera installed and service initiated. Since installation, it rarely works for longer than a day at a time. I constantly get e-mails about how connectivity has been lost and when I use the app it is almost never able...

jhazzard by Just Moved In
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Resolved! Wait times for service

Why does it take being on hold with TELUS for 75 minutes to answer and simple tech support question? I am think of leaving this company. ADT was so much better before TELUS purchased them and cut costs to the bone.

Resolved! Door to Door Sales

I had a guy representing "Telus" come to my door at 7:00 PM this evening, even though I have a "No Solicitors" sign in plain sight. When did Telus start doing door-to-door sales? If this is not your normal protocol, I need to know immediately. I will...

2Dognight by Just Moved In
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Resolved! Telus Scam ?

Received a call yesterday supposedly from Telus Promotions. Gave some personal information to accept the Mobility offer.Today I received an email from to confirm the order. The Department no. is +1 647-474-3543.The email...

kpjoshiin by Just Moved In
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Resolved! TELUS Online Security - Legit Promotion?

Recently I received an email telling me to set up TELUS Online Security, which I believe was added without my authorization. I submitted a support request to @ TELUSsupport but did not hear back, so I requested a callback through TELUS Assist. I rece...

Telus Gmail Security Alert at EVERY Logon

Recently I have been getting a Google Security Alert at EVERY logon to my Telus Gmail account. This is happening on RESTART/REBOOT of the following devices: My Windows 10 desktopMy Android telephoneMy Android tabletMy Linux desktop, andMy wife's Linu...

Rick81 by Organizer
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Resolved! Constant problems with alarm system, can't get support

I've had a Telus 'smarthome' alarm system for about a year now. Before that I had a Reliance Protectron system that worked without problems for 10 years. The Telus system has been nothing but problems. Every few weeks something goes wrong with it. No...

KenL by Just Moved In
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Resolved! Garage Camera

My Telus security camera has quit recording clips. The L.E.D. Light is still green and it still shows the live shot. Is there something in the recording rules I have to change

trowe50 by Friendly Neighbour
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Resolved! Security Window decals

I just received a new sign and window decals to show my home is protected. I will put the sign in the yard, but I am not liking the window decals. They are extremely sticky and can only be attached to the outside of window leaving and silver blotch v...

FayeMT by Just Moved In
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