Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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Why is it so difficult to get through to Telus Home Security?

Got a recent letter from Telus HomeSecurity about them retiring the 3G network. Tried to call them to discuss as noted on the letter. Waited for 46 minutes for someone to answer and when the phone finally started ringing like someone was going to ans...

barb72 by Neighbour
  • 1957 Views
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Set up

I have received an my home security in a box,is there a video that shows you where and how to install itThanks

Pratt63 by Neighbour
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Security control panel not connecting to internet

My control panel or app for Home Security is just not connecting to my wifi network (provided by Starlink). I have followed all video instructions and been on phone/video call with the Telus tech support for an hour! Since then, I have repeatedly mad...

SandyS by Neighbour
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Resolved! Problems With GoControl Garage Door Operator

OK here is a complex problem even Telus tech support could not solve to date. Installed a GoControl to operate my garage door opener by using my Telus home security iphone app so could monitor while away and operate via iphone. Following Telus online...

Biglar by Neighbour
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  • 1 replies
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Can’t get thru to security

Received a vm from 1855 844 8435 about a monitoring incident at my house along with an incident no. Message says they are looking for a team member but I just sit on hold. Gave up about 20 mins. I can’t get thru to discuss this incident!!

Cathop by Organizer
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new home with security already installed

I recently purchase a home with Telus smart security installed. The previous owners did not transfer the account to me and they did not give me the codes. Can I get access to this system somehow?

Poorest customer service

Does Telus has any customer service. I have been on hold repeatedly for hours as they keep telling me that it is not the right dept even when their own people transfer me around. I had ADT security for over 20+ years which is now with Telus. We bough...

Sarora by Neighbour
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  • 1 replies
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Telus Home Security billing

A Telus rep came to our home in early July to offer us a home security package as part of a customer retention program. He told us our monthly bill would not increase since this was a customer retention offer. We have been billed for home security in...

PKuperis by Neighbour
  • 456 Views
  • 1 replies
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Home Security Commitment Period is one-sided

After speaking with a TELUS support person today about an increase on my bill, I found out that TELUS is allowed to increase what it charges for Home Security services at any time during your commitment period. However if you try to cancel your servi...

Riz by Neighbour
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Switched from Vivint - False Alarms now due to Telus system

Was recently migrated over to Telus from Vivint and am wondering if anyone else is having issues with their panel and sensors going offline, as well as any "false alarms" being triggered in the middle of the night? We have 2 panels and 1 consistently...

Joni22 by Friendly Neighbour
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