Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
I contacted Telus customer care on November 8th regarding a security camera I added to my package for an additional $6. The camera was faulty upon arrival, failing to connect or respond to the installation steps. The call lasted nearly two hours as I...
anyone one got the similar situation and how to solve it? I need to click troubleshooting and change network.
If someone breaks into my front door, can they just unplug the power from the system panel to avoid setting off the alarm? with ADT the panel was hardwired. Now it’s just sitting there for anyone to unplug.
Long story short, I paid off security equipment 3 years ago which I had a monthly payment plan with my bill. They are restarting payments for that and I'm at the 4th month out of 60 payments. I have called in about this 3 times already and they reass...
I got a cold call from Telus offering me a great price on a cell phone plan and the smart home security system. I'm having issues with both, but as for the security system... The outdoor camera worked great for almost two days...and now it refuses to...
Previously a Vivent customer. Just paid off cameras and equipment. Telus takes over and my backyard camera QUITS taking clips. I waited in hold for almost one hour to be told I no longer have a contract and cannot be helped. I was told I should consi...
Not sure where to direct this but I thought id try this. Today a Telus driver cut me off on the highway. It was snowy and icy and his lane was moving very slowly however I was in the passing lane moving at highway speed when he decided to jump in fro...
Did anyone find that their former ADT account was switched to on-line (paperless) billing without their consent?Seems to have happened to my account sometime around September. Very infuriating, and customer unfriendly. Only found out when I started g...
Replaced a door lock due to intermittent off and on line issue. Panel voice would announce lock and unlock when lock activated. After replacing the old lock, the panel voice no longer functions with replacement. Panel voice vocalization for sensors i...
A couple months ago we got a call from Telus offering us a better rate on our cell phones, and were given a free camera. Never did they mention having to pay anything, they framed it as a free addition, a promotion that wills a gift and no strings at...
