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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
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Telus Employees Trespassing on Property in West Vancouver

I am very concerned by Telus' unprofessional conduct. Two of its employees entered my property in West Vancouver twice today, claiming that they had been instructed to install optic cables on my property. They showed me the contact information (name,...

Lize by • Neighbour
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  • 1 replies
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Resolved! Why no one showed up for security appointment.

Why did no technician show up for home security appointment, then on phone for 26 min and still no answer on hold. This is the worst service I have ever had from anybody. Does Telus not care about their customers after they sign up for something?

Resolved! Can't reconnect v723 Outdoor Camera

My v723 Camera was working at one point. I noticed the the green light flashing and I'm getting no video on my Telus SmartHome App. I decided to set the camera to AP mode (flashing white light) and reinstall the camera via Telus SmartHome App. After ...

Can’t use the SmartHome app after getting a new phone

Hoping someone reads this and can help. I am listed as a user on the SmartHome ap security system with Telus and the account is under my husband. The ap worked no problem with my Telus login for me as a user until I got a new phone. We even moved hou...

Grayling by • Neighbour
  • 1046 Views
  • 3 replies
  • 0 kudos

security

Does anyone know how I find out if I have ordered a security system or not. I can't seem to speak to anyone. I thought we ordered a system Thursday Aug 22. No one has called to say if/when it is supposed to be installed. The message I do get does not...

Resolved! Outside Security Camera

I’ve found it incredibly frustrating trying to leave a Google review for Telus, but I feel it’s important to share my experience.In April 2022, my husband signed a 3-year contract for Telus Home Security at a promotional rate of $15 per month. Unfort...

kmtac by • Neighbour
  • 922 Views
  • 1 replies
  • 1 kudos

ADT Security Contact Info

I was sent a letter that my alarm needed updating for Telus to continue monitoring. I have spent hours on phone trying to get an answer on how to do this. Got through once and transferred a couple times. Finally found my account and said someone from...

Why is it so difficult to get through to Telus Home Security?

Got a recent letter from Telus HomeSecurity about them retiring the 3G network. Tried to call them to discuss as noted on the letter. Waited for 46 minutes for someone to answer and when the phone finally started ringing like someone was going to ans...

barb72 by • Neighbour
  • 2108 Views
  • 10 replies
  • 1 kudos

Set up

I have received an my home security in a box,is there a video that shows you where and how to install itThanks

Pratt63 by • Neighbour
  • 466 Views
  • 1 replies
  • 0 kudos
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