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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
  • 0 replies
  • 1 kudos

Purchased home security system

Hi everyone, I purchased the home security system. Overall, it works great. We have only one year left on a 3-year contract. However, since we signed, Telus has hounded us with our mobile phones asking us to switch. The phone calls come out of the Ph...

Resolved! Phishing

This a scam/phishing or some other trick thing, in my email this AMRALPH, Congratulations!You’ve earned a free contest entry for a chance to win one of five $1,000 TELUS bill credits as a bonus for redeeming an ocean or tree restoration item. Plus, w...

Installation Overcharge

Took advantage of the TELUS offer for free installation to upgrade our former ADT home security system. The promise was free replacement panel, sensors, motion detector etc. in exchange for a new contract. The first and subsequent invoices came in sh...

Resolved! Scam?

Recently, I keep seeing this message pop up from my iPad, I think it is scam, I closed it many times, is there anyone else get it? How can I get rid of this one?

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Vivint moved still getting calls

I called and emailed to cancel my service at end of my term and was told system would be in test mode from time new ownership of home by New home owner for 3 weeks.This never happened and I’m getting calls when they set off the alarm.Please stop call...

Nun by Neighbour
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Is this email legitimate?

[email protected] received an email from them asking for feedback on a call I received a few days prior. During the call I asked how I would know they were legit, and they claimed that they would send me an email. Is this a legitimate ...

Resolved! ADT backup battery replacement

I have been trying to reach Telus by phone, but it seems to be impossible. Is anyone from service/Telus monitoring these forums. Please tell your management that they have downgraded their service to an abominable level. I see other complaints, but n...

jctf by Neighbour
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  • 0 kudos

Reuse existing QOLSYS panel with Telus Smart Home

Hi, I have an existing QOLSYS panel with my last home security provider.With my new plan with telus, I am not eligible for a panel as I am trying to reuse the existing sensors and cameras. Is there a way That I can re-configure the Qolsys panel from ...

Resolved! Cellular back up?

I understand that the security system runs on WiFi, but I asked the salesperson about cellular back up for outages, he said we would have to get a Rural Smart Hub, which is $75 a month. Is this right? It seems very strange that there is no backup sta...

mstcai by Neighbour
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  • 0 kudos

Resolved! Disable automated arming

I set up my Telus smart home app to arm my alarm at night and disable it in the morning when I was out of town, so someone could come feed my pets during the day and not have to worry about the alarm. Now that I’m back I can’t find where in the app t...

Cldoling by Neighbour
  • 20 replies
  • 2 kudos