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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by TELUS Employee
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Doorbell camera notifications non-stop

Hello,I'm getting non-stop motion/video notifications from my doorbell. I have it set to doorbell push only, Mon-Fri, and "Do not send notifications that occur within: 45 minutes". If someone is standing on my door step, I'll get 20 notifications in ...

CThomas by Just Moved In
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Extremely Rude Door To Door Sales

Earlier I had two Telus sales guys knock at my door. I’ve had rude sales people door knock before but these guys take the cake. The one guy kept hounding and actually said I can slam the door on him if I don’t want to continue listening. Telling them...

Wall mounting smart home control panel

Hi there,I have a installation scheduled, I would like the control panel mounted, I have a place directly above an outlet - I want to put the power cable in the wall, will the technician be able to facilitate that? Or would I need to do it myself?

Jurmalurm by Just Moved In
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Camera recording

My doorbell camera is always randomly stopping recording and I’ll go look and it’s been days since a recording took place. Been happening for over a year. How do I get it to stay on always?

jkubiski by Just Moved In
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Resolved! SmartWear Security

With smartwear security, when the battery gets low do I have to buy the charm again? Or is it covered by the subscription?

RoopiGill by Just Moved In
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Resolved! Telus Smart Home Security

I just finished installing my Telus security system. We were promised ,or at least our Telus rep was told by Telus support that, freeze detection was part of our Control package. Today i was told by Telus security support that they no longer offer a ...

LaMinerva by Just Moved In
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SVR on Residential Accounts

Obviously Telus hasn't implemented this yet, but I thought I would mention that for those of you trying to buy an SVR from amazon or similar sites, it won't work.I bought one and just tried connecting it and I get an error message saying th...

Resolved! 24/7 security if wifi goes down?

We have Telus Home Security through our internet. Telus is our internet provider. Please confirm that Telus “home security experts will monitor the system around the clock” and that we’ll “be notified when the system is compromised” - even if/when ou...

Homeboy by Friendly Neighbour
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