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hardcragg
Neighbour
Joined 2 years ago
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OC 835 outdoor camera
Recently had to change my home network. Changed the control panel to new network, then tried to initiate my 2 X OC835 outdoor cameras. My Telus Smarthome Security app found my cameras [only by its Mac address - there are NO pictures of the OC835, just the ADC-721W, 722W]. Tried to add - "Video device could not be added". After several hours of trying, I called Telus support. After several more hours on phone [finally El Salvador tech], found out "we don't support that camera anymore". Are you learning how to screw customers by taking a page from Bell's playbook ? My questions: 1. scrap my perfectly good OC835 cameras and buy 2 ADC-722W [not going to happen] 2. ask you to replace my [original Telus installed] discontinued cameras with 2 cameras you support. 3. cancel Telus ADT completely due to poor customer support and go with NEST1.6KViews0likes3Comments