Forum Discussion
OC 835 outdoor camera
Recently had to change my home network. Changed the control panel to new network, then tried to initiate my 2 X OC835 outdoor cameras.
My Telus Smarthome Security app found my cameras [only by its Mac address - there are NO pictures of the OC835, just the ADC-721W, 722W]. Tried to add - "Video device could not be added".
After several hours of trying, I called Telus support.
After several more hours on phone [finally El Salvador tech], found out "we don't support that camera anymore".
Are you learning how to screw customers by taking a page from Bell's playbook ?
My questions: 1. scrap my perfectly good OC835 cameras and buy 2 ADC-722W [not going to happen]
2. ask you to replace my [original Telus installed] discontinued cameras with 2 cameras you support.
3. cancel Telus ADT completely due to poor customer support and go with NEST
3 Replies
Thank you for your response.
You have not helped me rectify my problem.
Ball is in your court.
Respectfully,
Alan [Mod Edit: removed last name]
TELUS_SupportOfficial Support Team
Thanks hardcragg but we would appreciate that you don't post personal information on the web, including your last name.
We'll send you a private message if you're having issues finding how to do so. Please keep an eye on your inbox
- TELUS_Support
Hi hardcragg I would personally go with #2 as you are paying for the service. Send us a private message if you have any questions
