Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Introducing: TELUS SmartWear Security

What is TELUS SmartWear Security? Disguised as charm necklaces, bracelets, and keychains, TELUS SmartWear Security is a discreet personal safety device, equipped with a hidden button that you simply double-click to instantly text your GPS location to...

shs1.JPG shs2.JPG
MelH by Community Manager
  • 650 Views
  • 0 replies
  • 1 kudos

SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by Community Manager
  • 1690 Views
  • 0 replies
  • 0 kudos

Resolved! Security home

Promotion cost?

Question by Just Moved In
  • 875 Views
  • 2 replies
  • 0 kudos

Resolved! Migrating from ADT by Telus to Smarthome by Telus

On January 6th I migrated from ADT by Telus (actually an Alarmforce legacy system with a defective touch panel) to Smarthome by Telus. I had required that Telus make the necessary changes to the account when I ordered the equipment. I also contacted ...

Resolved! Iq2 plus direct power

Can you tap into light switch to power the keypad? I don’t have any power outlet nearby and it’s brand new house developer has all security system rough in and for keypad there is cat5e cable in the box by garage door amd in master. There is no panel...

Omer by Just Moved In
  • 1057 Views
  • 2 replies
  • 0 kudos

Resolved! ADT Login?

Does anyone know if new Telus SmartHome customers get access to the old ADT Pulse app?Guess that is integrated to Google Home, and our new Telus isn't!

jokimrich by Just Moved In
  • 1015 Views
  • 1 replies
  • 0 kudos

Resolved! Google Assistant?

Hi, has anyone successfully integrated Telus SmartHome app (and your devices) with Google Home?

jokimrich by Just Moved In
  • 1692 Views
  • 1 replies
  • 1 kudos

Resolved! Logging out devices

Logging out all devices doesn't work through the smart home app on my phone, I'm the master on the account.Was wondering if there was another way to do it.

Whytock by Just Moved In
  • 1916 Views
  • 1 replies
  • 0 kudos

External API Support or use local controller for zwave.

I am curious if Telus Security services will ever be able to intergrate into an existing home automation setup. I currently use Home Assistant and find the Telus offering doesn't compare. Is an API going to be offered in the near future to accomodate...

JoeCrvo by Just Moved In
  • 907 Views
  • 1 replies
  • 1 kudos

Resolved! Phone call notifying us of intrusion sounded so suspicious we just hung up

Got a call on my cellphone. The alarm had tripped, but I only found that out much later. There was absolutely no identification of the caller or the purpose of the call. It simply stated my name, then my address, each with that robotic "fill in the b...

Geoh by Just Moved In
  • 1995 Views
  • 2 replies
  • 2 kudos

Resolved! Smart home security cancellation

I recently cancelled my security and expected to pay the cancellation fee but there was another charge they did not make me aware of. I was mislead into getting this in the first place since i didn't want it and the guy told me it was going to be fre...

Mark6438 by Just Moved In
  • 3097 Views
  • 2 replies
  • 0 kudos