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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by TELUS Employee
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Door to Door North Burnaby

Hi! Do you currently have canvassers/sales reps going door to door in North Burnaby? I had two guys come to my door asking if my cellphone is with Telus and offered me a promo deal to sign up with Telus because of the recent Rogers network outage on ...

teematz by Just Moved In
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Resolved! outside security camera

I have the installed outside security camera . It is on the 3000 per mos activity settings. every day the camera denotes approx. 125 actions, yet there is nothing actually recorded each and every time.It seems to be auto filliing for no reason whatso...

SVR Camera

Hi, My alarm system with cameras just been installed but like many others I want SVR on my cameras. When I decided to go with Telus I was thinking that 24\7 recording was available but it just record some clips and it miss a lot of what I want to rec...


Has anyone else experienced their doorbell camera going off continuously, I mean always! lol I switched over from VIVINT and I could POSITION THE EYE IN MY CAMERA from my panel. I'm unable to do this now and my camera points out to the street and cat...

CatCC by Just Moved In
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Resolved! Canvassing/ door sales in East Vancouver

Hi there, just wondering if you are conducting door to door canvasing sales in East Vancouver today?Someone came to my door with a Telus cap and an ipad and started asking questions about if I was a Telus customer, do I have TV, security etc. Ran awa...

Resolved! What is Telus’ email to submit a complaint?

Does anyone know how to email Telus’ customer service directly? I tried calling and they gave me another phone number without any direct answer.We had two young Telus door-to-door marketers visit our house today at 6pm, even though we have a no solic...

Default Telus Installer or Dealer code for a IQ panel 2?

Greetings, Does anyone know the list of default Telus Installer or Dealers codes for a IQ panel 2? The default Installer code 1111 or Dealer code 2222 does not work and I need to move one of my door sensor to another group and the Master Code won't a...

Packster by Just Moved In
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baby Monitor

I was robbed by a bandit. he simply disconnected the camera(very easy access,less than 2 mins to disable), and then reconnected after the theft. now 2 days ago my garden was vandalized in between the disgusting 3 min delay of videos. telus security i...

Do you need WiFi for all SmartHome devices to work?

If I've got the control panel, and several sensors (door, motion, CO2, smoke, flood, glass), do I need WiFi to make them work? I understand I would likely need WiFi to be able to control/monitor the systems from my phone, but what if I am getting the...

jg3588 by Just Moved In
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