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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by TELUS Employee
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Onboard storage for camera

When I use onboard storage on my cameras do you my still use the clips when recording and does it use the sd card and save clips

Resolved! Door sales and do-not-knock list?

Door to door sales: Does Telus really have a "do-not-knock" list and how do you sign up?

Gyro by Organizer
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Door to Door Salesmen

I just had a call from my mother in-law who was quite upset about some supposed Telus Door to door salesmen. They were trying to sell Telus security. They ended up entering the house and looking at the security system. Obviously a mistake to let them...

HuD_91gt by Just Moved In
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Purchased security cam

I bought 2 unopened security cameras from someone else. Is it possible for me to create an account and set them up? Or do I have to purchase new ones?

False temperature alarms

I finished installing my security system a couple weeks ago, and set a low temperature alarm for 15 deg C.Now every 6hrs on the minute, at 9:35 and 3:35 am and pm I get a text message saying that my temperaturehas dropped below 15deg, then seconds la...

colklink by Just Moved In
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Door sensor not monitored

One of my door sensors shows as not monitored. Per the knowledgebase, I can enable monitoring via the web portal but my web portal is different from the KB and doesn't have the option to enable/disable. How do I get it enabled? Why am I paying for mo...

caelestia by Just Moved In
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Resolved! Panel Error Message

Since my system was installed, I've been getting the following error message via email. Does anyone know how to fix this? I've tried chat and that didn't work. I waited for 45 on a call and I'm fed up. XXX's system: The Panel has not responded since ...

coprolite by Just Moved In
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Fiber box on street

Unsecured fiber box on street in Chilliwack Young and Brooks Ave box #3031R(Difficult to see letter due to being covered with a sticker)

Lockitup by Just Moved In
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  • 1 kudos

Resolved! Why are the door to door agents so pushy?

I had an agent ring our doorbell at around 630pm while I was busy preparing dinner. Took a peek, saw a Telus agent and ignored it. I already have a no solicitation sign on my door. 2hrs later, agent returns and this time my elderly father opened it. ...

Js-addt by Just Moved In
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  • 1 kudos