TELUS Neighbourhood

Smart lock connectivity

I live in an apartment building that has installed a security system involving smart locks activated by buzzer codes that ring tenant mobile phones. When someone buzzes my code, I do receive these calls, but the person waiting at the door does not he...

Telus taking over Vivint Canada

Hi I am a customer of Vivint Canada and have contacted Telus regarding my alarm system, and the switch over. My contract is up in July and I wanna make sure that I cancel it ahead of time so I’m not charged any fees or anything for the period beyond ...

Kwikset 910 Compatibility

My Kwikset 910 door locks that came with my old Vivint system are listed on the Qolsys IQP4009 IQ Panel as compatible but not on the telus list and even after factory reset I cannot add them. Why is the compatibility list different from Qolsys and Te...

Alarm.com thermostat sensors

I see alarm.com sells thermostat sensors that you can place around a house to measure temperature in different places. Eg. Thermostat measures the hallway and not our bedroom. The sensor fixes it.What are compatible ones to buy for Telus thermostat?

Home Security contract

we have TV, Internet and home security bundled with a 2-year contract. Now, we still have 16 months left. Unfortunately, we will be moving to a place where we cannot install the home security. Is there any way that I can cancel the home security only...

Home Security

Can home security work even without the internet? Is it possible for a 1 customer account that has a bundled TV, Internet and home security to have a separate address? for example, the internet setup is in Address1 while Home security is in Address 2...

[email protected]. Is this the mail of your company.

Smart home app notifications fail

Using the Telus Smart Home app on Galaxy S23 with One UI 6.1 The app does not consistently deliver notifications as selected in the app settings. The notifications work immediately after making a change in settings but then stop later the same day or...

Smart Home Cancellation

Hi,if you can't service QC customers don't sell your products in QC. I have spent 2 hours dealing with your incompetent technical support to fix the home security system. Since you couldn't fix it, to get a technician I was being asked to pay for it....