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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
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Resolved! Alarm system

Why has Telus achived the conversation I had with another forum member (Westvan) regarding subcontractors monitoring Telus security systems ?

Cathop by • Organizer
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  • 1 replies
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Home security

Hi can somebody help me for my bill I think I got over bill for my home service and home security thanks

Call back

How can I escalate a complaint against the call back team? I guess they do call back if you agree that calling someone and letting the phone ring for one second and hanging up before they can even answer is a call back. It’s happened numerous times s...

JennLG by • Neighbour
  • 478 Views
  • 1 replies
  • 1 kudos

Garage Door Issues

Recently had an issue with my Garage Door malfunctioning when trying to close via the app. I have had to hold down the button manually to close, and there have been days where it just does not want to close or open with the use of the app.I have move...

Telus Smart Home Compatibility - 3rd Party Doorbell Camera

Hi everyone, We have moved into a new house, and were unable to migrate our Telus approved doorbell because the house is older and the doorbell is not able to be hardwired electrically. I would like to install a battery powered device; Telus does not...

Why is Telus Equipment Not as Good as VIVANT

Telus has taken over VIVANT’s Canadian customers. Telus has not been upfront about Telus’s System not being compatible with Vivant, Brinks and ADT systems. My system was tested last week when vandals came onto my property and smashed my vehicles back...

OMD by • Friendly Neighbour
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  • 3 replies
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Recent ADT data breach

I was a customer with ADT, which transitioned to Telus Security 3 years ago. I assume my data is still with ADT. Since I can't contact them anymore, I wonder if former ADT customers might be impacted by this data breach.- https://www.bleepingcomputer...

amrakesh by • Neighbour
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  • 1 replies
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Telus not Replacing Faulty Equipment

Spent over 4 hours on phone and its almost 4 weeks telus home security does not want to replace a faulty equipment which opens my garage. Its very frustrating made calls spoke to manager and no wants to help. If telus cannot provide service please ca...

salil by • Neighbour
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