Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
I recently changed my email address in my Telus SmartHome app. I only have my email listed for critical alerts and outages in my notification settings. But I’m still getting 40+ emails a day for every type of alert. It’s driving me crazy and I’m clos...
Sensors are all going offline and stuck in synchronizing state. Rebooting wifi booster seems to fix temporarily but it keeps coming back. First call to support yesterday was no help, 2 hour call to end with will call you back which never happened. It...
Hi, I live in [Mod Edit: Removed personal info] Calgary. One pedestal box in front of my home has been broken for long time. Could you please fix it? Because it seems very dangerous.
Does telus security call you when your alarm goes off? Do they even send anyone? Wife accidentally set the alarm off and it was going off for some time and never got a call or anything.
Hello. I’ve been trying for a while to crack the code on giving my spouse access credentials to use the mobile SmartHome security app. I realize that I can enter my email and password in to her mobile app, but passing over my logins seems like an arc...
I had an installation occur yesterday and the app simply isn’t working. It is blank besides having the weather dashboard icon come upThe sensors are in then “manage devices” section but basically the app is unusable. I’ve deleted the app, logged in a...
We have had a TELUS Security System for about 5 years. As long as you don’t need support and it works, the world is fine.We (the TELUS Tech) added additional sensors over time. It was always very difficult to get an installation date. It took several...
I recently had a security system installed which I was assured would only cost me $42/mth. That all the equipment would be free as long as I completed the minimum term of 3 years. I have since had 2 bills now, each for $90 (they include $42/mth for H...
I received a telephone call June 25/24 around 5:10 p.m. from a male identifying himself as Johnson at 778-652-6776. He said he was from the Telus Loyalty Department and offered a 40 percent discount on our monthly mobility bill for one year. He asked...
My new customer security contract was $39 and a revised contract was $64 that I did not agree to. I have had it installed today and today was also the first time I saw the contract days.
