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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by Community Manager
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Resolved! Security Window decals

I just received a new sign and window decals to show my home is protected. I will put the sign in the yard, but I am not liking the window decals. They are extremely sticky and can only be attached to the outside of window leaving and silver blotch v...

FayeMT by Just Moved In
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Resolved! Arm and disarm on a schedule

Is it possible to arm and disarm on a schedule. I.e, every day at 11 pm, set security to arm stay. Then everyday at 6:30 am, set security to disarm.I checked automation and I don’t see a way to do this. Is there something I am doing wrong or is this ...

aaronth by Neighbour
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Resolved! Security equipment after Cancellation

I just recently canceled my SmartHome service my contract was finished and the price went up by 30% I canceled and get to keep the doorbell camera and the smart thermostat. But I can’t use them through the Telus App, how can I use the equipment from ...

DiegoRP by Just Moved In
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Resolved! Cancel subscription

Hi, I subscribed recently for Norton basic security trial for my laptop. I'd like to discontinues this subscription after the trial concludes. Please advise. Thanks,

RHarumi81 by Just Moved In
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Resolved! Telus Home Security Equipement

Hi.I had to guess at the equipement I was going to need for my install in our new to us house. After 3 months of getting ourselves settled, I realized I have some extra equipment, and its for sale:1 x IQ Remote that gives you a second (or more) panel...

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warjim60 by Just Moved In
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Resolved! Older system

Looking to get Telus security , my house with previous owners had Telus security , I am good with going to upgrade the panel and cameras but can I use the existing window and door sensors ? As I don’t want to wreck the paint trying to take those ones...

Jaysez by Just Moved In
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Resolved! ADT Billing

Hi, I believe our ADT security account has now been switched over to Telus. Our monthly bill was paid via direct debit and this has continued through out the switch, but I have just received notice that we have an outstanding balance - can you advise...

HevField by Just Moved In
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Resolved! Security Signs

Hi, I recently changed to a local provider, a yearly contract unfortunately, which then got purchased by Telus. I never would have signed up with Telus and I'm annoyed that I wasn't warned by the previous owners that this was imminent! I decided that...

whatever by Just Moved In
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Resolved! Indoor Camera reported a remote connectivity Restoral at 2:10 AM

I got an email from Telus with the following in the subject line:My Home: Video Device "Indoor Camera" reported a remote connectivity restoral at 2:10 AM The question is : Is my indoor camera being monitored by Telus or someone else?I am worried that...

tahn by Just Moved In
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Resolved! Can you have multiple Doorbell Cameras??

As part of the home security plan can you get two doorbell cameras installed? My new house has a doorbell on both the front and back doors.

CC-123 by Just Moved In
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