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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by TELUS Employee
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Resolved! Fibre to the Home transition

Bell is my landline provider and has just changed the copper analogue line to Fibre to the home connection. The Modem is linked to my Demarcation terminal so the copper service line within the household still support the telephones. HOWEVER my ADT Fo...

Roger0930 by Just Moved In
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Resolved! New Alarm System Not Functional

Last Friday Teleus installed a new alarm system. The installation seemed fine and everything was working well. We went out to dinner and when we returned the alarm panel was black. We had not received any calls about the panel not responding and afte...

Resolved! Telus ADT Door to door - scam?

Yesterday a guy in a yellow Telus vest with a Telus ID came to the door selling ADT home security. He asked a bunch of questions about our current home security. I’m in Ontario and am just looking for confirmation if this was legit or not.

vivint equipment

question about existing equipment from vivint , my contract is finished with vivint ,so my equipment is paid off. If I will use telus secuirity monthly payment will be reduced ( becose I don't need pay for equipment? )

kaczka by Just Moved In
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Extended wifi for security

Can I run the security devices off my own wifi network or does it have to be run off the extended network that Telus installed? I am trying to simplify my devices and networks and would prefer to extend my own if needed for the doorbell or whatever.

Mattik23 by Just Moved In
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SmartHome Security Scam

At the moment of writing this I have to admit to being pretty upset. A few months ago, after a very crazy and distressing emergency move, when I was getting my Internet set up, a Telus Sales Agent happened to be doing door to door sales. He was able ...

TPetit by Just Moved In
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Someone named Robert added my email to his telus account.

Hi!I am from Sweden and never heard of telus before in my life. Just got an email requesting to validate that somone named Robert had put in my email to his account. In the email it said if this is not you contact support and when i try to contact su...

gebaeon by Just Moved In
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EverSafe email validation error

I have a very specific problem with EverSafe and I don't know how to get help. My email address uses the TLD .works e.g. [email protected] I've used that email for a long time. The TLD is a legitimate one: However th...

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jamiepm2 by Organizer
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