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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 1633 Views
  • 0 replies
  • 1 kudos

Smart home app notifications fail

Using the Telus Smart Home app on Galaxy S23 with One UI 6.1 The app does not consistently deliver notifications as selected in the app settings. The notifications work immediately after making a change in settings but then stop later the same day or...

Smart Home Cancellation

Hi,if you can't service QC customers don't sell your products in QC. I have spent 2 hours dealing with your incompetent technical support to fix the home security system. Since you couldn't fix it, to get a technician I was being asked to pay for it....

npur by • Neighbour
  • 644 Views
  • 1 replies
  • 0 kudos

Resolved! Skybell camera unable to stream

Every time i try to start video, i get a message "There was a problem connecting to the doorbell. Please try again" I've tried to restart my router. I've also tried to reset my doorbell camera. I still get the message.The Camera works because wheneve...

Jojo43 by • Neighbour
  • 2639 Views
  • 10 replies
  • 0 kudos

Resolved! SmartHome App Apple Watch

Upgraded to Series 9 Apple Watch. Telus SmartHome app works on the watch except when trying to access thermostat settings. When trying to access heat, schedule or fan settings the app crashes and returns to watch face. Have tried resetting Apple Watc...

SteveBH by • Neighbour
  • 1596 Views
  • 4 replies
  • 0 kudos

Doorbell camera doesnt work at night

My telus doorbell camera records all day, but never at night, even when I know there had been activity in my front yard, directly in front of the camera. Any ideas? I have played with all the settings.

Stacky33 by • Neighbour
  • 829 Views
  • 2 replies
  • 0 kudos

Cancelled

I cancelled my camera and returned it over 5 months ago. I am still being charged. Called Telus 4 times and they always tell me it has been cancelled and they will email me my confirmation. Still getting bills. My advice for anyone wanting to sign up...

Nessa1 by • Neighbour
  • 867 Views
  • 1 replies
  • 0 kudos

Legit D2D?

Hello,Were there legit D2D representatives in the area of L9T8G2 today May 3rd around 5:30-6pm? I had 3 guys come to my door at 5:47. Another post said they only operate 9-5. I was eating dinner and when I said I was going back to it, they just kept ...

Resolved! Legit door to door

Hi,Today I was visited by a Telus door to door rep. He was wearing a Telus id. And was offering a deal on home security. I wanted to know if that salesman a legit or not.

Legitd2d by • Neighbour
  • 989 Views
  • 1 replies
  • 0 kudos

Resolved! Is this a reel Telus agent (844) 372-1809

Hi received a call from someone saying they are a Telus agent from (844) 372-1809 yesterday and they offered me a very competitive plan. I want to know if this is likely a Scam if this is indeed a Telus agent number.Thank you for your help!

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