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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
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Why is Telus Equipment Not as Good as VIVANT

Telus has taken over VIVANT’s Canadian customers. Telus has not been upfront about Telus’s System not being compatible with Vivant, Brinks and ADT systems. My system was tested last week when vandals came onto my property and smashed my vehicles back...

OMD by • Friendly Neighbour
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  • 3 replies
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Recent ADT data breach

I was a customer with ADT, which transitioned to Telus Security 3 years ago. I assume my data is still with ADT. Since I can't contact them anymore, I wonder if former ADT customers might be impacted by this data breach.- https://www.bleepingcomputer...

amrakesh by • Neighbour
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  • 1 replies
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Telus not Replacing Faulty Equipment

Spent over 4 hours on phone and its almost 4 weeks telus home security does not want to replace a faulty equipment which opens my garage. Its very frustrating made calls spoke to manager and no wants to help. If telus cannot provide service please ca...

salil by • Neighbour
  • 432 Views
  • 2 replies
  • 0 kudos

Vivint Compatible Equipment

Hello, I have a number of Vivint equipment devices I would like to confirm as compatible with TELUS before I sign up. Can someone contact me to confirm? Xedef

Xedef by • Neighbour
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Door to door

Today I had a salesman come to my door around 9:10pm in bc telling me about how its cheaper to change to telus from shaw and saying how he works with some of the neighbours. I was wondering what the hours were for a telus door to door salesman to che...

Resolved! Why am I forced to upgrade my Vivint system?

Hi,Yesterday I had a message showing up on my Vivint's display "Urgent: Account upgrade required, call #phone number #".After calling Telus, I was informed that I needed to upgrade the system and account, which would cost me money... both the system,...

kinncj by • Organizer
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  • 13 replies
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Resolved! myadt.ca verification code

I used to be able to log into myadt.ca to set my system to test mode and also update my emergency contacts. Now, when i log in, my account & password are good but then it asks me to enter a verification code. There is no code sent to my e-mail or to ...

lonewolf by • Neighbour
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  • 2 replies
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Home Security August 2024 Bill

I called Telus why bill had increased. Agent said she didn't understand why home security was $5 more with a current contract. She refunded me, and contacted home security. I received new bill and still there is $5 increase. How and why can Telus do ...

Mam by • Organizer
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  • 11 replies
  • 0 kudos

No Power to door lock

Is there a way to get power to a door lock after the batteries have died? Not enough power to get the door to open after entering the door code.

Feta04 by • Neighbour
  • 394 Views
  • 2 replies
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