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Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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Introducing: TELUS SmartWear Security

What is TELUS SmartWear Security? Disguised as charm necklaces, bracelets, and keychains, TELUS SmartWear Security is a discreet personal safety device, equipped with a hidden button that you simply double-click to instantly text your GPS location to...

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MelH by Moderator
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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by Moderator
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Resolved! Doorbell camera way too sensitive

During these frigid temps, our doorbell camera is going off and sending notifications literally every 5mins when our furnace or the neighbors furnace is on > as it's creating fog/steam and going by our camera. The sensitivity is all the way to the mi...

kristine36 by Friendly Neighbour
  • 2397 Views
  • 3 replies
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Resolved! Telus home security

Greetings from Murrayville/LangleyWill Telus home security work in a home with lots of dead spots, slow internet, lots of dropped connections?I don't want to have the security installed and not have it work 100% of the time.I've had Telus come out se...

FGB by Just Moved In
  • 1317 Views
  • 2 replies
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Resolved! Telephone Marketing

You keep calling ME about your ADT security services for sale.Not only that, but you deceptively use call display to show that your unwanted call is a LOCAL call from my exchange! Please revise your business practices.

ADTsucks by Just Moved In
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  • 1 replies
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Resolved! Phone call from monitoring centre & certificate

We just installed our new system last week. We were under the impression that no matter which sensor we tripped as long as we got to the panel and entered the correct code within the 30 seconds allotted that we would not be contacted. However, we acc...

Goose35 by Just Moved In
  • 2021 Views
  • 2 replies
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Resolved! Security home

Promotion cost?

Question by Just Moved In
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Resolved! Migrating from ADT by Telus to Smarthome by Telus

On January 6th I migrated from ADT by Telus (actually an Alarmforce legacy system with a defective touch panel) to Smarthome by Telus. I had required that Telus make the necessary changes to the account when I ordered the equipment. I also contacted ...

Resolved! Iq2 plus direct power

Can you tap into light switch to power the keypad? I don’t have any power outlet nearby and it’s brand new house developer has all security system rough in and for keypad there is cat5e cable in the box by garage door amd in master. There is no panel...

Omer by Just Moved In
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Resolved! ADT Login?

Does anyone know if new Telus SmartHome customers get access to the old ADT Pulse app?Guess that is integrated to Google Home, and our new Telus isn't!

jokimrich by Just Moved In
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