Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
My family has been with ADT security for 10 years. We were advised by the Telus Customer Service that our system was too old and was required to upgrade to Telus SmartHome Security, and we did several weeks ago. For the past years, most customer serv...
Hey, has anyone been told that an install fee was going to be waived only for telus to then charge the $175 anyways? Was I lied to by a shady salesperson or does telus employ a 'bait and switch' strategy as a policy?
I was an ADT customer that migrated over to Telus. I have been having issues with the Z wave switches not communicating properly recently. I have been on hold multiple times with technical help. They don't seem to understand that it is an electrical ...
I’m getting an error trying to arm my system, picture attached. All other internet connectivity is working on my phone. Any help is appreciated.
Just got a call from 778-908-3694 telling me I get a cheaper landline and mobility charge. They sent me a link which looked really legit to update my password. (I had to give them my email) I just got a little suspicious of the whole thing. I asked h...
i felt like i was duped by the telus rep into agreeing to the telus indoor security webcam i have not been able to use it at all and i am paying a 3 year plan and i told telus about this problem repeatedly and there was zero empathy only apathy telus...
My ADT Pulse has been saying ‘Offline’ for a week. Reset gateway and modem but nothing. Called today and rep took forever and could not figure it out. Said he would call me but never did. What is going on??
We had the 3G cellular home security system. A master panel upstairs, a subpanel for a suite downstairs, smoke detectors, door sensors, etc. Telus took over our local security company, then I received a letter last year that 3G is going to be phased ...
I contacted Telus customer care on November 8th regarding a security camera I added to my package for an additional $6. The camera was faulty upon arrival, failing to connect or respond to the installation steps. The call lasted nearly two hours as I...
anyone one got the similar situation and how to solve it? I need to click troubleshooting and change network.
