Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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Any other way to make a complaint

My family has been with ADT security for 10 years. We were advised by the Telus Customer Service that our system was too old and was required to upgrade to Telus SmartHome Security, and we did several weeks ago. For the past years, most customer serv...

LLLN by Neighbour
  • 783 Views
  • 3 replies
  • 1 kudos

install fees

Hey, has anyone been told that an install fee was going to be waived only for telus to then charge the $175 anyways? Was I lied to by a shady salesperson or does telus employ a 'bait and switch' strategy as a policy?

dafarq by Neighbour
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Telus SmartHome app not working

 I’m getting an error trying to arm my system, picture attached. All other internet connectivity is working on my phone. Any help is appreciated.

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NVB by Neighbour
  • 421 Views
  • 1 replies
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Resolved! Loyalty discount of 25%

Just got a call from 778-908-3694 telling me I get a cheaper landline and mobility charge. They sent me a link which looked really legit to update my password. (I had to give them my email) I just got a little suspicious of the whole thing. I asked h...

telus indoor security webcam

i felt like i was duped by the telus rep into agreeing to the telus indoor security webcam i have not been able to use it at all and i am paying a 3 year plan and i told telus about this problem repeatedly and there was zero empathy only apathy telus...

lisa3456 by Neighbour
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  • 1 replies
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ADT Pulse

My ADT Pulse has been saying ‘Offline’ for a week. Reset gateway and modem but nothing. Called today and rep took forever and could not figure it out. Said he would call me but never did. What is going on??

Plover by Neighbour
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  • 5 replies
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What happened to 4G home security?

We had the 3G cellular home security system. A master panel upstairs, a subpanel for a suite downstairs, smoke detectors, door sensors, etc. Telus took over our local security company, then I received a letter last year that 3G is going to be phased ...