ADT Pulse

[Plover]

My ADT Pulse has been saying ‘Offline’ for a week.  Reset gateway and modem but nothing.  Called today and rep took forever and could not figure it out.  Said he would call me but never did.  What is going on??

[TELUS_Support]

Here’s a few things you can try:

1. Ensure that the gateway and modem are properly connected to the network and working. Sometimes a simple reboot of the modem or router can help reset the connection.
2. Try logging into your ADT Pulse account and checking the system settings. You may need to re-sync or reconnect the system to restore functionality.

If these steps don’t resolve the issue, let us know by sending us a private message.

[Plover]

Thanks for your reply.

Tried rebooting many time to no avail. Still Offline.

Logged in and out of ADT Pulse app multiple times but nothing.

I went to look at Settings in the app but could not see what to look at.

Please help!

[TELUS_Support]

We're sending a private message your way to gather some account info. Please keep an eye out for it 🙂

[Plover]

Link in private message did not work.  Still nothing from Telus!

[TELUS_Support]

OK, we will reply back.