We had the 3G cellular home security system. A master panel upstairs, a subpanel for a suite downstairs, smoke detectors, door sensors, etc. Telus took over our local security company, then I received a letter last year that 3G is going to be phased out in Canada. It told me to contact Telus to upgrade our system to 4G. I did call and they promised to replace the entire system at no cost to me - great! But what they installed is a WiFi system, that could not have a sub-panel downstairs for our separate suite's door that the tenant uses. So now, we have limitations on when we can set the alarm when leaving the house, and the tenant has control (with their phone app) so that they don't set off the alarm. As well, the WiFi has gone out several times since we switched to Telus last June, leaving us unprotected. What happened to Telus' 4G cellular based home security?
