Forum Discussion
What happened to 4G home security?
We had the 3G cellular home security system. A master panel upstairs, a subpanel for a suite downstairs, smoke detectors, door sensors, etc. Telus took over our local security company, then I recei...
TELUS_Support
Official Support Team
Official Support TeamHave you spoken with our SmartHome team directly about these issues?
Well, since that worked, YES. I have contacted Telus. The agent I talked to said that subpanels would no longer be offered. I explained our situation that we needed a subpanel for the suite and the agent forwarded me to Customer Loyalty. That agent said they would be able to accommodate us with our WiFi system and scheduled an appointment. The tech installer that arrived, wasn't sure what they were there for as they knew that our system could not have a subpanel as there were too many conflicts. They were irritated that Customer Loyalty had told us the wrong information, and inferred that we were lied to. This leaves me with two options: have Telus honour the original agreement of a 4G system, or go to a different security company.
- TELUS_Support
kdterlesky There's definitely an opportunity for better communication on our end. We'll try to get this sorted for you. We sent you a private message to collect some info.
Going to type a quick test as each effort results in my reply being wiped out saying I "need to be signed in to access this part of the community" even though I already am
honestly, what is the point of talking to a team member at this point when none of you gives the same story and every time someone says they will call back, they never do and it's nothing be empty promises and conflicting stories.
