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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
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  • 0 replies
  • 1 kudos

Telus door lock

My wesiser door lock shows unlocked on my app when I lock remotely or via keypad but door is locked. Please help is frustrating Thanks

JacekK by • Just Moved In
  • 668 Views
  • 1 replies
  • 0 kudos

Qolsys IQ 4 Remote Panel (Wireless) Alarm Message?

I have tried to repeatedly turn off/reset a remote alarm indication (panel open type) on my internet login for my dismally installed TELUS wireless alarm system and still can't get any kind of response from TELUS, this wireless junk was TELUS's respo...

enb54 by • Coach
  • 1165 Views
  • 4 replies
  • 0 kudos

Plans Expiring and no communication

I have been a Telus customer since 2019. My monthly bill was $103 My plan expired and Telus raised the bill to $189 and did not think to inform me by email or by phone. I think that is some pretty shady customer service for a long time client. I am c...

Resolved! Door to door sales

I signed up for home security service and mobile service via door to door agent last September. He made an interesting offer to me and then when I received the bill this month, I noticed that the amount he offered and the bill were different. He offe...

grime96 by • Just Moved In
  • 1993 Views
  • 3 replies
  • 0 kudos

Doorbell camera recordings

Hello. Recently signed up for the Telus home security and got the doorbell camera. Couple of questions. 1. Why is the recording only 30 seconds? 2. When I play back the recording, the first 15 seconds has no motion detection but yet it records. That ...

Hardwiring outdoor security camera

Hello!Today, I called in to about my Optic tv change and was given a promo for the security package and that included an outdoor sercurity camera. My question is can this camera be hardwired as we are in a new build which we had wiring put in for a s...

WinnieI by • Just Moved In
  • 619 Views
  • 1 replies
  • 0 kudos

How do you cancel home security when you move

I recently moved from a house to condo with 1 year left on my home security contract. Condo has its own security so I don't need it. I have tried to cancel many times but am counting to pay for a security system in a house I no longer own.

Resolved! Telus Home Security is very disappointing

The Telus Home Security system is very disappointing. The system is constantly missing significant movement near the house (family members or couriers returning/leaving) and not recording this. In order to increase what is being recorded we had to ma...

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