Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
Our front door lock is set to auto lock. Some times it will lock but send a message that it is unlocked. I have stood there and watched it lock and get a message it is unlocked. Then it tried to lock once , didn't lock beeped 3 times, stopped and sen...
As of yesterday (June 22) my mobile app stopped sending the signal to activate the home alarm. My whole family is experiencing the same problem. Activating via the panel works fine, but not using the phone. We also have the garage door activation, bu...
someone has been going door to door in my neighbourhood (H3Y) claiming to be a TELUS rep whoneeds to check out the home security system inside the home, even in homes that don't have TELUS systems. We all assume this is not legit and have reported th...
I tried accessing the link for TS the app and got "404". Not useful at all.
Why is it so slow to show me the video captured by the doorbell? It takes forever to get the video to play on my pixel 8. It doesn't matter if I am connected to 5G mobility network or wifi.If it was a critical nature the emergency would be far over b...
Hello,I am wondering where I can report graffiti on utility boxes all over Vancouver, BC. I have trouble finding an email on the TELUS website to report the graffiti all around my neighborhood. Thanks.
Hi, I would like if HR manager Ms. Michelle Shivak contact for a job. Just want to confirm here, is it exactly a scam？ Thank you for any clarification!
I am renting a basement suite but there are cameras around the property that have a red light on them, the upstairs is currently empty so I don't know who is using them?Is there a way I can check who is using them or must i ask my landlord?
Our house had a wired alar, system in it when we bought it. Telus used the wired door sensors through a "translator" but didn't (or couldn't?) do the same for the wired motion sensors so they installed wifi ones.I have 2 shops both with wifi motion s...
Switching internet (Bell) from old copper phone lines to fibre. Old ADT (now Telus) home alarm requires phone line. How do I go about getting this switched to be compatible? Also, will battery back up of alarm still work (I would have modem/router on...
