Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
Problem number one auto lock the door when closed how enable ?Problem number two why does my alarm unlock the doors when unarming system .This is a problem .doorbell camera has no range at all ?
I am writing to share my frustration with the service I received from TELUS regarding my home security system. The entire experience has been extremely disappointing, and I feel compelled to share my concerns.First, after encountering an issue with m...
I myself had my system stop working. I have a lot of hands on experience with ADC / TELUS SmartHome Security troubleshooting. After 2 days of all known troubleshooting steps my system will still not link via Alexa app. Currently my Christmas tree, my...
Starting 2-3 days ago I was no longer able to arm and disarm my Telus Alarm system using voice commands through Alexa. I unlinked and then tried to relink my account but I always get this message after I have logged into my Telus account: "Unable to ...
Please have someone remove these fresh taggings and 'poetry' from the telus boxes located at the corner of 66th and 120th street in surrey. Thank you!
How do I report this graffiti that has been on your utility box for months? Location is corner of Boudreau Rd. and Ironwood Dr. St. Albert.
We were with Vivint Security for almost ten years then were informed that Telus now owned the company; we moved from British Columbia to Ontario and had the system reinstalled under Telus. We continued to have problems with the payment going to the w...
I was multi-tasking and answered a call from someone saying they're from Telus. I had just ordered a new phone an hour prior with Telus- I had called in. The caller offered me a better plan and a better phone. He said I need to return the 1st phone I...
