Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
When I try to finish the install setup via the app or web browser, it confirms the address of service, then loads up an emergency contact and wants a verbal word to say. No problem, I enter it, then I get "unexpected error occurred". Doesn't matter i...
Hello. I'm new to Telus security. Does anyone have trouble shooting suggestions for sensors that stay active for long after it senses activity? When I leave the house, the doors are immediately idle but the upstairs and downstairs motion detectors st...
Received this text stating it is from Telus. Have never received a text from them before. Is it legit? We value your opinion of our world-leading network. Please rate your mobile experience with TELUS in the last 24 hours on a scale of 1-5:5-Excellen...
Originally an ADT customer Today my smoke alarm started chirping and now won't stop going off as a tamper alarm. Sending dogs into a panic and also in the perspective that the only way to stop it is to remove the battery. Called into technical suppor...
Why is it SOOOOOOOOOOOOOOOOOOOOO hard to find an answer to this question??I just moved over from Rogers, and for the last week ive been trying to find the answer to this as the Sales Rep said I could. I want to control my front door lock with my Goog...
We just locked into a contract with Telus home security and installed a doorbell camera it was hardwired in; however we don’t have a doorbell chime since the prior doorbell was connected to the phone system does anyone know if we can use Amazon Alexa...
I am very concerned by Telus' unprofessional conduct. Two of its employees entered my property in West Vancouver twice today, claiming that they had been instructed to install optic cables on my property. They showed me the contact information (name,...
Why did no technician show up for home security appointment, then on phone for 26 min and still no answer on hold. This is the worst service I have ever had from anybody. Does Telus not care about their customers after they sign up for something?
My v723 Camera was working at one point. I noticed the the green light flashing and I'm getting no video on my Telus SmartHome App. I decided to set the camera to AP mode (flashing white light) and reinstall the camera via Telus SmartHome App. After ...
My iPhone underwent automatic iOS update to OS 17.6.1 on September 3, 2024. Since then, I have been unable to remotely arm or disarm the system, getting a Could Not Connect error. I can still arm and disarm directly on the panel, but not from my cell...
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