Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
It is a real problem for me that when there is a call from the security centre regarding an alert there is no Caller ID indicating that it’s from Telus Security Centre. Instead it just shows up as a 1-855 number. I think that I am not the only person...
I have been waiting more than a week to be contacted by Telus security to repair my system. The panel does not communicate via wifi or cell service. This is the second time in a year that the IQ4 panel has failed. I have called multitudes of times to...
We have noticed that when arming AWAY on panel, then leaving and locking door, the system flips to STAY, every time. I noticed that our driveway camera is bypassed… when checking our app. I have to disarm, then re-arm using my app to correctly arm to...
My control panel gave an alert of a "radio modem network failure" and after rebooting my control panel it didn't fix the issue. Vivint replaced the modem a few years ago when it failed because it was outdated (It was a 3G modem). I tried calling the ...
This plug is hot/warm. Electrician thinks it is connected to the security system and needs to be replaced. I am afraid of fire hazard. How can I tell if it is the security system and is it safe to just unplug it?
Telus has been my provider of home security since 2016 when I moved from Rogers. I thought Telus provded good customer service and I thought I am a loyal customer. Today, I am so frustrated and angry of the poor customer service that they provided. I...
Recently had to change my home network. Changed the control panel to new network, then tried to initiate my 2 X OC835 outdoor cameras.My Telus Smarthome Security app found my cameras [only by its Mac address - there are NO pictures of the OC835, just...
I have a number of power g devices that I'm trying to get programmed and in my IQ 4 panel I do have the power g daughter card in slot 1 however when I go to add the device it comes up and says that it's an unsupported manufacturer not Networked. thes...
Received a call and the person on the phone told me that I am offered 300 worth of security and declined the offer multiple times and he was very insistent making me repeat multiple times until I agreed in the call he told me that since I wanted to d...
I just had my side door replaced by a contractor. Unfortunately, the door sensor went to the dump with the door. How can I order a replacement, and can I install it myself? TIA#SmartHomeSecurity@TELUS_Support
