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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by TELUS Employee
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Resolved! Home security phishing scam?

Hi, my father has received numerous calls from someone claiming to be from "Telus" claiming that my father owes Telus money for a home security system which we have never signed up for. We have never picked up the calls and they left a voicemail a fe...

Google assistant alarm dot com account

I am a vivint customer and my contract is coming up in July. One massive reason I have not decided to sign with telus yet is for over 3 years I have waited for google home integration. Still all I see is alexa, even with Amazon laying off alexa emplo...

Montell by Organizer
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Why does Telus force you to use their app to track you when using 2FA instead of using something like a yubikey or a totp based app? I'm unsure why i have to be forced to use some app i don't require to secure my account?

Epyon by Just Moved In
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Resolved! Home Security - Online Bill Notification

I'm not receiving an email when my home security bill is ready. Mobile bill is coming through. Email address is correct. Any ideas?

79 by Organizer
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Resolved! Email from Telus: Update your password to improve your security

Howdy!I received an email from Telus lately, containing the following; Your password no longer meets our security guidelines.In our continued effort to make your experience with TELUS safe and secure, we are asking you to reset your password before y...

tbor by Organizer
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Bug viewing Security Services

Would not have posted here but I didn't find a simple way to report a bug anywhere.Consistently getting this on this page when I try to view it, even after hard refreshing.Not actually concerned about getting a response, just wanted to report it.


Letter from Telus

A senior neighbor received a letter from Telus -it is not the correct Telus letterhead. It looks like a photocopy so no colour. it tells her her account has been closed (never had a Telus account) and that she still owes $xxx.xx and to avoid letter b...

Resolved! door to door marketing

I am trying hard to protect my elderly parents from scams and unwanted solicitation. It's very difficult when door to door sales people keep showing up and trying to switch over their services. My mom has cognitive issues, and I feel they are taking ...

trixiD by Just Moved In
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Resolved! Telephone line replacement scam?

Hello, Just received an interesting call at work from the # 113479830606. They claimed to be from Telus and were informing me that, due to a number of customer complaints, they would be changing up/repairing the telephone lines in the area around my ...

GLi10 by Just Moved In
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Resolved! Is this a scam?

Got an email from about a cellphone promotion. Is this a scam?

sj2 by Just Moved In
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