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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 2097 Views
  • 0 replies
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Home Security Commitment Period is one-sided

After speaking with a TELUS support person today about an increase on my bill, I found out that TELUS is allowed to increase what it charges for Home Security services at any time during your commitment period. However if you try to cancel your servi...

Riz by • Neighbour
  • 360 Views
  • 0 replies
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Switched from Vivint - False Alarms now due to Telus system

Was recently migrated over to Telus from Vivint and am wondering if anyone else is having issues with their panel and sensors going offline, as well as any "false alarms" being triggered in the middle of the night? We have 2 panels and 1 consistently...

Joni22 by • Friendly Neighbour
  • 1059 Views
  • 6 replies
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Liftmaster Internet Gateway

Hi, Recently switched internet providers but still have Telus Home Security. My smart garage door opener is no longer communicating with the app and I think it's because the wifi changed. We plugged the internet gateway into the new modem but it was ...

martsmac by • Friendly Neighbour
  • 1475 Views
  • 10 replies
  • 0 kudos

Zero Security- Zero Care for Telus Customers

Hi, Just want to give a heads up to the awful service and protection ##telus offers its customers. My mother in the last 11 months has became very mentally ill. Went from functioning at her level to being homeless, carless and she had given away ever...

How do i cancel my home security plan

I have had TELUS for less than a year. Worst experience ever. smoke alarm has triggered 3 times now for no reason. they don't call me and send the fire department anyway. The fire department has come out to my house 3 times now. i spoke with the fire...

Resolved! Alarm system

Why has Telus achived the conversation I had with another forum member (Westvan) regarding subcontractors monitoring Telus security systems ?

Cathop by • Organizer
  • 517 Views
  • 1 replies
  • 0 kudos

Home security

Hi can somebody help me for my bill I think I got over bill for my home service and home security thanks

Call back

How can I escalate a complaint against the call back team? I guess they do call back if you agree that calling someone and letting the phone ring for one second and hanging up before they can even answer is a call back. It’s happened numerous times s...

JennLG by • Neighbour
  • 402 Views
  • 1 replies
  • 1 kudos

Garage Door Issues

Recently had an issue with my Garage Door malfunctioning when trying to close via the app. I have had to hold down the button manually to close, and there have been days where it just does not want to close or open with the use of the app.I have move...

Telus Smart Home Compatibility - 3rd Party Doorbell Camera

Hi everyone, We have moved into a new house, and were unable to migrate our Telus approved doorbell because the house is older and the doorbell is not able to be hardwired electrically. I would like to install a battery powered device; Telus does not...

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