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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
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  • 0 replies
  • 1 kudos

Armed away keeps changing to armed stay

Hi. I have seen a lot of posts and no solutions on this. every time i leave home i arm my sensor away and a minute later i get the notification that it flips to armed stay. Any idea why this happens and what’s the fix? Thanks!

Ambreenh by • Neighbour
  • 1062 Views
  • 10 replies
  • 0 kudos

Scam by telus

One year and a half ago we changed our cell phones and were given a free camera. Never did they mention having to pay anything, they framed it as a free addition to buying our phones. I never used the system and never agreed to anything, they just se...

Home security

I recently recieved Telus home security system, I was told the 100$ set up fee would be taken off my bill once set up but my bill came and it's still on there, does it normally come off on the second bill and reimbursed or did I just loose out on 100...

Worst experience ever

Dear Telus Customer Service,I am writing to express my dissatisfaction with the recent experience I had while attempting to transfer my Telus services to my new address. The entire process has been exceedingly frustrating and inconvenient, leading to...

info'[email protected] - is this a scam?

My husband received a phone call from someone claiming to be a Telus sales rep. Husband asked them to email the promo details and received them from the address in the subject line. Is this real?

Rpauls by • Neighbour
  • 575 Views
  • 1 replies
  • 0 kudos

Resolved! alarm siren for 5G panel

I am told by Telus there is no compatible outside siren for 5G platform. Well that is not good enough. My old 3G platform had a lovely LOUD siren outside my house. Surely it can be connected up to the new system with a little thought. 5G sends a sign...

ljgill47 by • Neighbour
  • 647 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelling Home Security

After being a loyal customer for over 20 years I am at a crossroads with Telus. Almost 2 years ago I got the smart thermostat and doorbell camera. The thermostat never worked and after 6 phone calls over the past almost 2 years we removed it and put ...

Resolved! ADT contract not honoured

We had a contract with ADT that stated that all my equipment would be serviced and upgraded as needed. I recently received a letter stating that my 3g panel was outdated and I would need to upgrade my system. I was under the impression that my origin...

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