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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 2641 Views
  • 0 replies
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Security for security

If someone breaks into my front door, can they just unplug the power from the system panel to avoid setting off the alarm? with ADT the panel was hardwired. Now it’s just sitting there for anyone to unplug.

Keep getting charged for Equipment that I bought 3 years ago.

Long story short, I paid off security equipment 3 years ago which I had a monthly payment plan with my bill. They are restarting payments for that and I'm at the 4th month out of 60 payments. I have called in about this 3 times already and they reass...

Mijamto by • Neighbour
  • 575 Views
  • 4 replies
  • 0 kudos

Camera dead two days after installation

I got a cold call from Telus offering me a great price on a cell phone plan and the smart home security system. I'm having issues with both, but as for the security system... The outdoor camera worked great for almost two days...and now it refuses to...

mkubica by • Neighbour
  • 675 Views
  • 3 replies
  • 1 kudos

Re: Telus Home Security is very disappointing

Previously a Vivent customer. Just paid off cameras and equipment. Telus takes over and my backyard camera QUITS taking clips. I waited in hold for almost one hour to be told I no longer have a contract and cannot be helped. I was told I should consi...

Telus Driver complaint

Not sure where to direct this but I thought id try this. Today a Telus driver cut me off on the highway. It was snowy and icy and his lane was moving very slowly however I was in the passing lane moving at highway speed when he decided to jump in fro...

Sudden switch to online billing

Did anyone find that their former ADT account was switched to on-line (paperless) billing without their consent?Seems to have happened to my account sometime around September. Very infuriating, and customer unfriendly. Only found out when I started g...

Resolved! Panel Voice not functioning

Replaced a door lock due to intermittent off and on line issue. Panel voice would announce lock and unlock when lock activated. After replacing the old lock, the panel voice no longer functions with replacement. Panel voice vocalization for sensors i...

SteveBH by • Friendly Neighbour
  • 767 Views
  • 2 replies
  • 0 kudos

Unauthorized Charges for Free Camera

A couple months ago we got a call from Telus offering us a better rate on our cell phones, and were given a free camera. Never did they mention having to pay anything, they framed it as a free addition, a promotion that wills a gift and no strings at...

MT1 by • Neighbour
  • 734 Views
  • 1 replies
  • 1 kudos
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