Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
Please escalate!!! January 2024 I started having problems with my Telus Security and WiFi after months of calls to Telus, troubleshooting myself and with Telus techs the WiFi was fixed but security problems increased. The cameras on my system were pr...
Good afternoon,I have the same issue whereby I just got a new laptop and my PIN states invalid to activate. Please advise.
My front door lock with keypad no longer works. It is not the batteries. The lock sticks. I have tried to get assistance. I do not have time in my life to do a virtual call, plus I tried this was hung up on and no one called back. My kids are going t...
Two guys came around 3:45 pm today. Asked me about that if I wish to change my internet service from Shaw to Telus. they offered me $90 / month with 3gig speed and netflix and amazon prime free for 2 years. With additional $25/$30 they also offered m...
Telus has activated a home security service without my consent, which led to a $8,000 debt (for a service I never used and a system that was never installed) being sent to collections. This has caused significant damage to my credit score, and I am h...
I got a phone call this morning +15199795556, it's a local Windsor number and the Indian guy on the phone said they're offering a 40% off discount on my bill and asked if I was interested. When I said no I don't want to change my phone he sounds like...
Problem number one auto lock the door when closed how enable ?Problem number two why does my alarm unlock the doors when unarming system .This is a problem .doorbell camera has no range at all ?
I am writing to share my frustration with the service I received from TELUS regarding my home security system. The entire experience has been extremely disappointing, and I feel compelled to share my concerns.First, after encountering an issue with m...
I myself had my system stop working. I have a lot of hands on experience with ADC / TELUS SmartHome Security troubleshooting. After 2 days of all known troubleshooting steps my system will still not link via Alexa app. Currently my Christmas tree, my...
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