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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 446 Views
  • 0 replies
  • 1 kudos

Service fail

Your service reps are the most incompetent untrained and inexperienced employees I've ever dealt with in my 30 years of signing up for home services of any kind. I was forced into telus ast security because my security provider was bought out by telu...

Ang9341 by • Friendly Neighbour
  • 1032 Views
  • 5 replies
  • 0 kudos

Resolved! Disable automated arming

I set up my Telus smart home app to arm my alarm at night and disable it in the morning when I was out of town, so someone could come feed my pets during the day and not have to worry about the alarm. Now that I’m back I can’t find where in the app t...

Cldoling by • Just Moved In
  • 4372 Views
  • 18 replies
  • 2 kudos

Home Secirity

How do I get to talk to a person at ADT? The phone number puts me on forever hold

cottage by • Neighbour
  • 784 Views
  • 3 replies
  • 0 kudos

Contact

I have a contract with ADT. Telus bought them out but are not honouring the contract . I have had an ongoing issue with the smoke alarm as well as the cameras since I got the system. In June the smoke alarm failed once again. They were going to send ...

MoniD by • Just Moved In
  • 712 Views
  • 2 replies
  • 0 kudos

TELUS Home Security Rep Call

How is a TELUS security agent supposed to announce him/herself when calling about an alarm situation? The call display shows only a number and doesn’t display as TELUS.

MDB69 by • Just Moved In
  • 433 Views
  • 1 replies
  • 0 kudos

Resolved! TELUS Home Security - Multiple Properties

Looking for guidance on being able to see two properties on my SmartHome app. The TELUS rep set it up, then had my wife and I redo passwords… buggered this up, along with my ability to see my mobility account!

MDB69 by • Just Moved In
  • 671 Views
  • 1 replies
  • 0 kudos

My Bill keep rising although I have a contract for fixed price

About two weeks ago, I contacted TELUS to inquire about my unusually high bill and to address the ongoing issue with the installation of fiber optics, which resulted in the destruction of my front yard. Despite the supposed fiber installation, I ques...

Seyobed by • Just Moved In
  • 571 Views
  • 1 replies
  • 0 kudos

Harassment

I have home services through telus and I have no complaints about those services. All is good there.BUT….On the average I receive 3-4 calls a week from telus trying to secure my mobility business for the past 3-4 years. No matter how polite or rude I...

Jaysfan by • Just Moved In
  • 528 Views
  • 1 replies
  • 0 kudos
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