Security
Forum discussion about TELUS Security devices, equipment, and solutions.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Introducing: TELUS SmartWear Security

What is TELUS SmartWear Security? Disguised as charm necklaces, bracelets, and keychains, TELUS SmartWear Security is a discreet personal safety device, equipped with a hidden button that you simply double-click to instantly text your GPS location to...

shs1.JPG shs2.JPG
MelH by Moderator
  • 182 Views
  • 0 replies
  • 1 kudos

SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by Moderator
  • 1141 Views
  • 0 replies
  • 0 kudos

Over 10,000 clips

I am about to blow past my 8,000 clip limit my projected monthly clips are over 10,000 I have seven cameras and an extremely busy house with 18 people in it. Is it possible to raise the clip limit? P.S. please try to get the svrs available to residen...

Matt1877 by Connector
  • 625 Views
  • 0 replies
  • 0 kudos

Camera Recording Start Time

I may have to call Telus on this one. Reviewing our videos from last night. I get a 30 second clip that starts 21 seconds in. So I get nine seconds of the actual vehicle in the video. This makes zero sense to me. Shouldn’t the video start when the ve...

Stads25 by Neighbour
  • 876 Views
  • 1 replies
  • 0 kudos

Resolved! Wired Cameras

Moving into a newly built home which is pre-wired for outside cameras. Can the Telus system use these or only wireless? Currently with Vivint and we are not happy with it - cameras often go offline for no apparent reason. Thanks.

MC2 by Just Moved In
  • 1250 Views
  • 2 replies
  • 0 kudos

Resolved! Alarm.com SVR ADC-122

I logged into my Telus account on the computer and went to manage my TELUS home security I opened the web interface I opened the video Tab and next to live view it said svr timeline clicking on it shows me this message Your service plan includes supp...

Matt1877 by Connector
  • 1186 Views
  • 2 replies
  • 1 kudos

Resolved! Camera Recording Issue

We have a camera set up on our detached garage facing out to the back lane. We have the camera set up to start recording when someone enters the zone we have created. I’ve noticed the clip planks are quite short. For example somebody comes and starts...

Stads25 by Neighbour
  • 2304 Views
  • 2 replies
  • 2 kudos

Resolved! Living Well?

Hi!I want to cancel my Living Well but I have a problem. It's listed under security and when I try to access, the message says I need to link so I go to the URL but I'm told I'm already linked. Ping pong!I'm canceling because, when the battery wore d...

Resolved! TELUS Smart Home WiFi: Two questions

Hello, 1. When using the app, all the sensors are listed. However one of the motion detectors shows the status as "IDLE". The other one is "ACTIVATED". What does IDLE mean? Is there no WiFi connection? The sensor is installed on the third floor and t...

Resolved! SmartHome phone app... not so smart

app always slowing down and freezing up. Also Telus has taken away my ability to screenshot anything on the app. Streaming for only a second. Timer doesn’t move. I get a peak into my yard and it’s gone. Then 4 to 5 attempts to open it and I might get...

Resolved! Telus security

Can you stop the time out on the cameras? I would like my cameras to be playing 24/7 on my screen