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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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  • 1 kudos

Door yo door sales

Your rep going around my neighbourhood needs to go away. He is going door to door to sell cellular service . We said no thanks this afternoon and now he is back banging furiously on my door to get me to answer, teach them that NO is NO. Also teach th...

DHJ01 by Just Moved In
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Real people

Do telus security have real people working for them or is it all computerized robots recordings

Johngfw by Just Moved In
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Outdoor camera recording vehicles as people

My camera is set up to record my backdoor but instead it record mostly large trucks etc driving down main street. Rarely do it record myself or anyone else going into the backdoor,

Johngfw by Just Moved In
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Can VDB750 doorbell stream in landscape mode?

Can a VDB750 doorbell camera stream in other than portrait mode to an IQPanel 2 control panel? The doorbell portrait image only occupies 1/3 of the control panel screen, which makes it so small it is difficult to recognize a person, especially in nig...

Gyro by Organizer
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  • 1 kudos

Door to door sales

On Wednesday at 12pm I noticed someone at the door but I was not home. The individual walked away but proceeded to come back again at 2pm, 5:15pm, 7:00pm and finally at 8:25pm. I never answered the door once but had alerted my in-laws as after 4 time...

BbB0307 by Just Moved In
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Resolved! Alarm Arm/Disarm schedule

When I first had the system installed a few months ago, I found an option to schedule my alarm to turn on at 10pm and turn off at 6am... I can no longer find that feature as I need to change the times, or even turn it off... I have to leave thr house...

BigCS1984 by Just Moved In
  • 6 replies
  • 1 kudos

What the heck

I have the control plus video package and my camera streams keep timing out, one of the cameras don't show time stamp, it's been nothing but trouble. I bought 3 SD cards for 24/7 recording that don't work. I had to get a tech out to look over my equi...