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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by TELUS Employee
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Waiting time for replacement Thermostat

It is sad that I have to wait for 5-7 days for replacement thermostat for my Vivint control system. Temp plummeting and Telus has not expedited delivery ! That sucks . Makes one reconsider. Anyone had such issues before?

Relentless Door-to-Door Sales people

Hi,We have Telus salespeople stop by our house regularly. They do not take no for an answer. Today I was in a rush and forgot to look before opening the door. I saw it was Telus and told them I couldn't talk as my two young children were arguing upst...

acros by Just Moved In
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Resolved! No Contract?

Telus Jan, 2019 sold us a new 3-year Residential Services Contract with a slight "upgrade"to our existing 1999 ADT security system. Only changes were a modern touch Key-pad, one new CO detector and one new Smoke Alarm.Monthly Service includes for Mon...

jonboy by Just Moved In
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My ADT alarm migration not eligible

I had an alarms account which was taken over by Telus and then registered in MyTelus. I have been paying ADT Telus for 18 months but could not determine who was monitoring and/or accessing my account. For a brief time this spring I had access to bill...

memw by Just Moved In
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Resolved! Panel takes picture same time everyday

Hi,My home control panel has started to take a photo every day at 6:44pm, no matter if it's active, disarmed, wtv. And there's no event or anything to trigger it. Not sure what's happening but it feels creepy.

Sammkjones by Friendly Neighbour
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24/7 Onboard Recording

On smartphone device telus security app are not perfect access to 24/7 Onboard RecordUse SD Card view images and videos files. Website can view line time files 24/7 Onboard Record. Why not use on app?

Resolved! Your SmartHome Security services have not yet been linked

I have an upcoming service appointment and was advised by email to download the smarthome app. Whenever I attempt to login to my account through this app, I get the "Your SmartHome Security services have not yet been linked" message, which is followe...

vw123 by Just Moved In
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Why is it impossible to speak to anyone at telus

Does anyone know how to remove a sensor from a security system. My Carbon monoxide is faulty and I need to remove from my devices until new one arrives. I called today, waited an hour and the individual didn't remove the sensor as it has no batteries...

MA0607 by Just Moved In
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Resolved! Silent arming icon on disarmed screen

Hi, I woke up this morning and disarmed my security but all of a sudden there's a 'mute' icon that says 'Silent arming' floating on top of the green disarmed icon. I've never seen this before.

Sammkjones by Friendly Neighbour
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