Installed 5 days, but the Doorbell camera goes offline 3 times

[dannytang]

anyone one got the similar situation and how to solve it? I need to click troubleshooting and change network. 

[TELUS_Support]

Can you provide more info to what you are experiencing?

[dannytang]

Hi Team,

The attached screen capture is the doorbell activity record; it showed that it was offline at 4am and i realized that at noon. During this period, the doorbell is out of service.

* This doorbell was installed last Friday noon.

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Best Regards,
Danny

[TELUS_Support]

It's important for us to investigate this issue to ensure that it's working as expected.

Please follow these steps to help resolve the issue:

1. Check Wi-Fi Connection: Ensure that the doorbell is within range of your Wi-Fi network and that the network is functioning properly.
2. Power Cycle: Try resetting the doorbell by powering it off, waiting for a few moments, and then powering it back on.
3. App & Firmware Update: Make sure the doorbell’s firmware is up-to-date. You can check for updates via the Telus app if you haven't already.
4. Network Stability: Sometimes, intermittent Wi-Fi or network instability can cause devices to go offline. Please check your internet connection to ensure it is stable.