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Installed 5 days, but the Doorbell camera goes offline 3 times
anyone one got the similar situation and how to solve it? I need to click troubleshooting and change network.
Can you provide more info to what you are experiencing?
TELUS_Support
Official Support Team
Official Support TeamCan you provide more info to what you are experiencing?
the problem was solved after removed and reinstall the doorbell several times.
- Hi Team,The attached screen capture is the doorbell activity record; it showed that it was offline at 4am and i realized that at noon. During this period, the doorbell is out of service.--* This doorbell was installed last Friday noon.Best Regards,
Danny- TELUS_Support
It's important for us to investigate this issue to ensure that it's working as expected.
Please follow these steps to help resolve the issue:
- Check Wi-Fi Connection: Ensure that the doorbell is within range of your Wi-Fi network and that the network is functioning properly.
- Power Cycle: Try resetting the doorbell by powering it off, waiting for a few moments, and then powering it back on.
- App & Firmware Update: Make sure the doorbell’s firmware is up-to-date. You can check for updates via the Telus app if you haven't already.
- Network Stability: Sometimes, intermittent Wi-Fi or network instability can cause devices to go offline. Please check your internet connection to ensure it is stable.
- Hi TELUS Team,I tried the solution you suggested. However, it remains offline every day. The worse just happened, it looks power off and can't be ON even long press the button. What should I do?regards,Danny
