Forum Discussion

tony1897's avatar
tony1897
Neighbour
1 month ago

Faulty Devices

I recently cancelled my Telus home security contract about 2 years short of the 5 yr term. I was first having multiple issues with the garage door opener which kept causing the door to get stuck while closing. I contacted Telus and was told that they reset it and should be good from now on, well it wasn’t fixed so I put up with it while I waited for my contract to end. 
More recently my basement flooded and I found my water sensor floating on the water without alarming. This was the last straw so I cancelled my contract but instead of Telus offering a refund for the 3 years they had me pay for faulty goods,they billed me for the remainder of my contract .

I will not pay anymore for those devices. I have returned them to Telus so please retract that final bill.

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hi tony1897 we would need to gather your account information so we can review what happened and assist from there.

     

    We'll send you a private message and we're sorry you've had issues that led to the cancellation. Please keep an eye in your inbox for a message from us