4 weeks ago
Did anyone find that their former ADT account was switched to on-line (paperless) billing without their consent?
Seems to have happened to my account sometime around September. Very infuriating, and customer unfriendly. Only found out when I started getting "we're going to suspend your service in seven days" e-mails, and the e-mails didn't identify whether it was my former ADT home security account or my cell phone. Why was this done, Telus, and who authorized it? Most annoying.
4 weeks ago
It wasn't me who switched to on-line (paperless) billing, since I didn't even know I had two separate Telus profiles. Someone at Telus did this, and I'm not at all happy. I will investigate other security companies, after having this system for 31 years, because I'm rightly teed off right now. (Assuming this forum does not permit profanity.)
4 weeks ago
Hi @Jim_in_Ottawa we can help get you in touch with the proper team to help look into this. Can you please send us a private message if you still need assistance?
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