4 hours ago
After being a loyal customer for over 20 years I am at a crossroads with Telus. Almost 2 years ago I got the smart thermostat and doorbell camera. The thermostat never worked and after 6 phone calls over the past almost 2 years we removed it and put our old one back up. I called today to cancel the service I have been paying $33.00 a month for and was not able to use and was met with yet another fee to cancel. It worked out to be $160.00 (10 per month of the remaining contract) which I was not willing to pay but told this is their policy. I am currently waiting for a manager to call me back but in the past when I have been told someone will call me back it never happens. Does anyone know where to go to get some resolve with such and isssue?
34m ago
Good luck with getting a call back. I’ve been waiting 7 months