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Charles78
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Joined 2 years ago
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Re: What happened to 4G home security?
From what I can tell, Telus is not interested in former customers. It's two months I try to get my system updated and reading your story is making me think that maybe I should just give up and start looking for another company. 2 months ago they were upgrading for free now they want 1500$. There is clearly a lack of communication within the team and it does not bode well for the future.1.8KViews0likes1CommentRe: ADT contract not honoured
I did reach out but what I was told that I need to upgrade my system at my cost and was quoted 25$ more a month than I am currently paying. It does not answer the question about my contract carrying over to Telus or not? And was was I offered to change the panel last year and my current system would work and now I need to change the entire system?2.3KViews0likes1CommentADT contract not honoured
We had a contract with ADT that stated that all my equipment would be serviced and upgraded as needed. I recently received a letter stating that my 3g panel was outdated and I would need to upgrade my system. I was under the impression that my original contract would cover this but now I am being told that I need to sign a new contract and pay to upgrade my system. Anyone else had to go through that?Solved2.4KViews0likes7Comments