Thermostat malfunction/damage claim

[JennyG22]

FYI- our thermostat malfunctioned while we were on vacation. Our home and contents sustained extensive damage.  We are still without a panel replacement, thermostat and I have been bounced back and forth still without any action taken to resolve never mind just speak to manager or have any call back.  I have called, completed the damage claim ( which took two lengthy phone calls to get 3hours?) and this wasn’t the right “department”.  INFURIATING !!!!!!! Be careful !!! They didn’t call or alert when the panel overheated and shut down after the thermostat malfunctioned while and the furnace was running for three days straight!! Alarm system???? NOT!!!!  And my temperature still shows 20 degrees!!!! We’re so grateful we didn’t lose our home.  It was on the verge of a fire!! 

[TELUS_Support]

Hello. We'll send you a private message to discuss further, thanks.

[mani_ayyappan]

This happened to us. Our tenant replaced our old thermostat with telus thermostat. The house was vacant for the last two months and suddenly the whole house overheated. Insurance investigation concludes it was the thermostat malfunction. Please advise steps for the damage claim as our floor, walls, trims and window glasses were damaged.