Smart Security - Can't Link to MyTelus

[Cfrei58]

Long time mobility customer that recently added Smart Home Security services upon changing homes. When I log in to the Smart Home Security app using MyTelus log in info I get a message that says the account hasn't been linked to my profile yet. When I follow instructions to log in to MyTelus and provide account number (from Telus/ADT security bill) and postal code I'm told that the information doesn't match your records. Please assist with how to fix this.

[TelusProblem]

Telus has been horrible....... we keep getting passed on to the Philippines, Central America, and other places.  No help.

They say that Telus is Canadian but they are NOT............ Absolutely no help and promises that are not kept.  Problems with our system and a year ago they promised help, but that has not helped.....  

[Cfrei58]

Is there a Telus employee moderating this forum that can reply with assistance?

[A-B]

Hello. I'll send you a private message to discuss further!

[Glynrenouf]

I am also struggling with this ussue

[Glynrenouf]

Please can you help as I have same issue

[DDSmith2473]

I’m having the same issue. Can you please assist?

[TELUS_Support]

Hi there, can you send us a private message? We'll look into that with you. 

[DDSmith2473]

It’s not clear to me how to send a private message, even with the instruction link you provided. Can you please confirm? 

[TELUS_Support]

There is an envelope icon at the top right of the webpage. Click on that and then Click on the Compose Notes button above the list of messages. In the Send to field, type in our username. 

[DDSmith2473]

I only see icons for language and my profile

[kingdge]

My service staff told me that I can only use ALARM APP

[kingdge]

My service assistance told me that I can only use ALARM APP!

[jetter-april]

Im having the same issue and I have an appointment tomorrow for new equipment but can’t get into the app. Can someone help? I tried calling but nothing changed