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10-08-2023 11:45 AM
Long time mobility customer that recently added Smart Home Security services upon changing homes. When I log in to the Smart Home Security app using MyTelus log in info I get a message that says the account hasn't been linked to my profile yet. When I follow instructions to log in to MyTelus and provide account number (from Telus/ADT security bill) and postal code I'm told that the information doesn't match your records. Please assist with how to fix this.
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10-08-2023 01:40 PM
Telus has been horrible....... we keep getting passed on to the Philippines, Central America, and other places. No help.
They say that Telus is Canadian but they are NOT............ Absolutely no help and promises that are not kept. Problems with our system and a year ago they promised help, but that has not helped.....
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10-28-2023 10:21 PM
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10-28-2023 11:37 PM
13 REPLIES 13
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10-08-2023 01:40 PM
Telus has been horrible....... we keep getting passed on to the Philippines, Central America, and other places. No help.
They say that Telus is Canadian but they are NOT............ Absolutely no help and promises that are not kept. Problems with our system and a year ago they promised help, but that has not helped.....
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10-12-2023 01:21 PM
Is there a Telus employee moderating this forum that can reply with assistance?
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10-17-2023 09:58 AM
Hello. I'll send you a private message to discuss further!
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10-28-2023 10:20 PM
I am also struggling with this ussue
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10-28-2023 10:21 PM
Please can you help as I have same issue
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October
I’m having the same issue. Can you please assist?
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October
Hi there, can you send us a private message? We'll look into that with you.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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October
It’s not clear to me how to send a private message, even with the instruction link you provided. Can you please confirm?
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October
There is an envelope icon at the top right of the webpage. Click on that and then Click on the Compose Notes button above the list of messages. In the Send to field, type in our username.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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October
I only see icons for language and my profile
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10-28-2023 11:36 PM
My service staff told me that I can only use ALARM APP
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10-28-2023 11:37 PM
My service assistance told me that I can only use ALARM APP!
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October
Im having the same issue and I have an appointment tomorrow for new equipment but can’t get into the app. Can someone help? I tried calling but nothing changed
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