Smart Lock showing unlocked even though it is locked.

[Midhasum]

Hi

It is challenging to reach support person on phone. I have been waiting from last 2 hours and no luck so far. My app and control pannel is showing my door is unlocked though it is locked. If i try to lock it using app or control panel then nothing happens it just stays on "locking". I have checked the battery and it is over 80%....

Appreciate your help.

thanks

[A-B · Accepted solution]

Hello! That's definitely odd. I'll send you a private message to discuss further!

[A-B · Accepted solution]

Hello! That's definitely odd. I'll send you a private message to discuss further!

[Midhasum · Accepted solution]

Hi.. Thank you for your reply. I was able to resolve the issue by re-seating battery pack. Thanks

[A-B]

Oh, awesome. Then you can disregard my PM haha. Please feel free to let us know if you experience any further issues!