Door lock showing unlocked even though it's locked

[ampargyle]

Door locks but panel and app shows unlocked. It's been an ongoing problem since installation. Some days it works, but most of the time it doesn't. Battery is good. 

[TELUS_Support]

That's definitely odd. If rebooting the app/panel doesn't resync things properly, your best bet may be to reach out to our SmartHome team directly so they can investigate further.