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Midhasum's avatar
Midhasum
Neighbour
3 years ago
Solved

Smart Lock showing unlocked even though it is locked.

Hi

It is challenging to reach support person on phone. I have been waiting from last 2 hours and no luck so far. My app and control pannel is showing my door is unlocked though it is locked. If i try to lock it using app or control panel then nothing happens it just stays on "locking". I have checked the battery and it is over 80%....

Appreciate your help.

thanks

  • A-B's avatar
    A-B
    3 years ago

    Hello! That's definitely odd. I'll send you a private message to discuss further!

  • Midhasum's avatar
    Midhasum
    3 years ago

    Hi.. Thank you for your reply. I was able to resolve the issue by re-seating battery pack. Thanks

3 Replies

  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello! That's definitely odd. I'll send you a private message to discuss further!

    • Midhasum's avatar
      Midhasum
      Neighbour
      3 years ago

      Hi.. Thank you for your reply. I was able to resolve the issue by re-seating battery pack. Thanks

      • A-B's avatar
        A-B
        Icon for Community Manager rankCommunity Manager
        3 years ago

        Oh, awesome. Then you can disregard my PM haha. Please feel free to let us know if you experience any further issues!

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