Forum Discussion

Midhasum's avatar
Midhasum
Neighbour
3 years ago
Solved

Smart Lock showing unlocked even though it is locked.

Hi It is challenging to reach support person on phone. I have been waiting from last 2 hours and no luck so far. My app and control pannel is showing my door is unlocked though it is locked. If i tr...
  • A-B's avatar
    A-B
    3 years ago

    Hello! That's definitely odd. I'll send you a private message to discuss further!

  • Midhasum's avatar
    Midhasum
    3 years ago

    Hi.. Thank you for your reply. I was able to resolve the issue by re-seating battery pack. Thanks

A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
3 years ago

Hello! That's definitely odd. I'll send you a private message to discuss further!

Midhasum's avatar
Midhasum
Neighbour
3 years ago

Hi.. Thank you for your reply. I was able to resolve the issue by re-seating battery pack. Thanks

  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Oh, awesome. Then you can disregard my PM haha. Please feel free to let us know if you experience any further issues!

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