Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

OptikKate_0-1685989977928.png OptikKate_1-1685989977929.png OptikKate_2-1685989977929.png OptikKate_3-1685989977929.png
Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

Optik tv and third party networking equipment

Hi guys, Has anyone had any luck with ubiquiti gear and optik? I already know that we need to allow the optik multicast packets, but has anyone figured out which IP ranges they are using for Edmonton, as I also need to allow those through the firewal...

chall2k5 by Just Moved In
  • 0 replies
  • 0 kudos

iPad - Optik TV and Internet Promo (Shipping?)

Hi, over the weekend I signed up for the Optik TV and internet promotion Telus was offering where you get an iPad for free. The Optik TV stuff came today, but I’m just wondering if anyone knew how long it would take for the iPad to arrive. Thanks!

Resolved! No audio to sound bar

I'm unable to get any audio from my sound bar (Polk Audio soundbar 4000). The speaker is connected to the TV by optical audio out port. This is the only option as the sound bar does not have HDMI. I have tested the soundbar on other smart TV and the ...

DaveB73 by Just Moved In
  • 1 replies
  • 0 kudos

No picture

Hi why there’s no picture on my Optik tv

Marl1976 by Just Moved In
  • 1 replies
  • 0 kudos

Optik TV Wireless Boxes

I currently have the Optik 4K PVR and 4K wireless box, if I purchase an older HD wireless box from someone will I be able to connect it? will PVR's set to record to the 4K PVR transfer to it?

No picture on tv

Have connected slimeline 2 remote with tv and can turn tv on/off but to picture available

Benjen by Neighbour
  • 5 replies
  • 0 kudos

Picture quality

Does anyone else have pixilation problems with Potok tv?

Lola1 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Missing Channels

Since Friday evening, I have lost 26+ channels from my Optik lineup, suddenly I am no longer subscribed. No notice, no email, no warning and yet my bill is still the same. The on-line agent appears to be offline, and the offices are closed for the we...

pverdin by Just Moved In
  • 2 replies
  • 0 kudos

Optik box problem on wifi

Tried to watch hockey outside, so set up my Optik box outside and connected by wifi. I have 300mb speed and had a full connection, not far from the router, but the playback kept freezing and the playing and then freezing. The TV is a 55" 1080p HD (no...