Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 618 Views
  • 0 replies
  • 1 kudos

Good Bluetooth Remote Suggestion?

Can anyone recommend a bluetooth remote that I could pair with my 4K box? Anyone have a success story they could share? I can't carry on with the IR slimline remote. Thanks!

Channel Surfing stops at On Demand and Promo Channels

When channel surfing on Optik TV, my TV gets stopped at the On Demand channels (107, 216 for examples) and I can't continue on. I get stuck on the On Demand preview screen and need to enter the next channel number. How can I skip these On Demand chan...

dsmyth by Friendly Neighbour
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  • 0 replies
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Resolved! Arris cable modem - can you use it with Telus Fibre?

I am in a new building with Telus Fibre installed, I have the Telus wall panel in my apartment closet. In the main room there is a combination ethernet / cable jack for TV box (using the ethernet connection) and a landline cat 5 plug on the other sid...

jhp5 by Just Moved In
  • 1740 Views
  • 2 replies
  • 0 kudos

Call Display

Does anyone know how this works? Not getting any calls showing or call history. App is showing as activated.

Vagrant Queen episode 4 on demand MISSING

Thought I was losing my mind when the recap started to play on the next episode and there are a bunch of screens I haven't seen. But season 1 episode 4 is the only episode in the season missing. Please fix it.

Kalcan83 by Just Moved In
  • 668 Views
  • 1 replies
  • 0 kudos

Unresolved Concerns

This page on the Telus site is supposed to be to contact the Telus Management Escalation Team but it clearly does not appear to go to management but just another area of “customer service”. I received some nonsensical response telling me to contact T...

New Channels

I noticed some new channels the other day: 750 - MEZZOHD Classical and Jazz Music Concerts752 - Museum965 - Insight 4K968 - C4K360 Are these channels available (free) to 4K users? Or will they part of packages?

Minky by Ambassador
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  • 8 replies
  • 1 kudos

Resolved! No code for Android RCA TV

I just bought a new TV - an Android RCA 32" - none of the codes listed in the Telus guide work to program my optic TV remote to turn the TV on and off. Is there a universal code???

DaveH by Just Moved In
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  • 3 replies
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Resolved! Missing episodes on Optik TV for Deadliest Catch Season 11,12,13,15

I'm trying to watch Deadliest Catch on Optik TV on my computer. Season 11 is mostly there but episodes are off by 1 starting with episode 3 which should be 2 and so on. Episode 20, 21, 22, 23 are missing.Season 12 is totally missing - 24 episodesSeas...

PVR showing offline.

Just got a new PVR box installed June 12th, now when I go to record it shows PVR is off line. I have rebooted several times, unplugged from the wall - nothing? Now what?

Cinshell by Just Moved In
  • 4195 Views
  • 4 replies
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