Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Billing issues and unauthorized recording

Does anyone else have the problem of charges for on demand requests appearing on their bills that aren’t theirs? Also I’ve noticed when going through channels there are recording requests I have never requested does anybody else have this problem. It...

MsEmm55 by Friendly Neighbour
  • 8 replies
  • 1 kudos

Resolved! TELUS 4k box : only IR control ?!

Is there any way to control the current TELUS Optik 4k box (aka Arris VIP5662W) with anything other than IR codes ?It’s ironic this is an IPTV box and you can’t use IP (Ethernet) control ! What about RS232 ?I would like to integrate this using home a...

Ss_blake by Organizer
  • 2 replies
  • 0 kudos

NHL Centre Ice 2021 season questions.

Two important questions 1. Is there a free preview like Shaw has until January 19th?and most importantly 2.Why is Shaw charging $20 less for the season compared to Telus. $189:Shaw$209:Telus

intermittent sound on News channel

For a few days now the sound has been cutting in and out on the fox news channel 811. It is acting like a bad skype connection. It is the only channel of the hundreds I get where this is happening. What's up? Anyone else having this problem with Fox ...

KRS by Just Moved In
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  • 0 kudos

Mr Mayor episode 2 missing from On Demand

My Mayor "pilot" episode is available online On Demand but the second episode "Mayor's Day out" is not. They were both aired back-to-back on January 7. Please add the second episode to On Demand. Thank you!

Pollock by Friendly Neighbour
  • 1 replies
  • 0 kudos

Crave and issue with acquiring license?

0x80004005?I tried one show...got error code. Tried a different show...no problem. Tried a third show, same error code.Any ideas what's going on?

Fenster by Just Moved In
  • 3 replies
  • 1 kudos

Amazon Prime TV

I have been a member of Amazon Prime for some time but how do I get Prime TV424 connected?

Bob84 by Just Moved In
  • 2 replies
  • 0 kudos

How to report incorrect channel information?

Channel guide information on Optik TV is incorrect for Channel 968 - REV3L TV. The information for this channel has been incorrect since it first appeared back in December. I have no idea what program is airing as the programs on this channel rarely ...

YLWGuy by Friendly Neighbour
  • 1 replies
  • 0 kudos

Optik pvr freezes then loses audio

Hi I’m new to the forum and have had the same optik system for 10 years. I am using a Denon AVR From pvr to tv. In September the audio would not come on unless the pvr was unplugged then plugged back in on every start up the tech said due to the age ...

BGorle by Organizer
  • 2 replies
  • 1 kudos

TV displays "No Signal"

I turned off the TV last night and it was working perfectly but when I turned it on this morning, I see a message "No Signal". The green light on the box was off, so I turned the power on and it went through a host of tasks, but in the end I still ha...

Di444 by Organizer
  • 2 replies
  • 0 kudos