Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 128 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

What happened to Telus' 4K basic offerings?

On Feb 12, I cancelled Telus to go to Shaw for the updated modem and 4K TV boxes (my Telus equipment was almost six years old). After signing on to Shaw, I was surprised that Shaw offered only a couple of 4K channels (TSN & Sportsnet). I switched bac...

Jymn by Neighbour
  • 5 replies
  • 0 kudos

TelusTV+ login doesn't stick

Every time I launch the app on my iPad , I need to login again and again iPados 16.3.2 , TelusTv+ 9.0.1, Frustration 9.999

Resolved! Optik TV Evolution

We switched from Shaw to Telus and I am confused. We can’t play recorded shows or delete them from the TV. Is there an in depth user guide for Evolution to review. Everything I found online doesn’t match our equipment.

Phoar by Friendly Neighbour
  • 5 replies
  • 0 kudos

Resolved! Unable to login to new TELUS TV+ app on iOS and iPadOS

I've downloaded the new TELUS TV+ app but have been unable to successfully login. When I try to, I receive the following message: "Login failed. The app can't connect to the server. Check your Internet connection and try again." Occasionally I notice...

LindaT by Just Moved In
  • 29 replies
  • 2 kudos

Things I miss and things going wrong

Went to play a recording and it is not playing though others are.This has happened before. Also one day went to play a recording and they were all gone, like some concerts I had recorded, not happy. I went from Shaw to Telus. Miss that the remote doe...

Percy by Friendly Neighbour
  • 11 replies
  • 0 kudos

Telus TV+ app UX is poor for easy viewing

Recently switched from Shaw to Telus for TV, while I personally don't have any problems with using the Telus provided hardware (TELUS TV Digital Box) and TV+ app, my grandfather cannot reliably use it by himself (his tech skill is inept). He has cons...

jrods by Neighbour
  • 5 replies
  • 0 kudos

Resolved! 4K picture problem

I've noticed for some time that there's an issue with the picture quality I'm seeing on my 4K box/tv combination.Think of the 4k screen real estate as 4 HD quadrants: 4K @ 3840 x 2160 and 4 quadrants @ 1920x1080. I've seen the issue on a wide range o...

Pieter43 by Helpful Neighbour
  • 16 replies
  • 0 kudos

Missing Episodes

@dru - South Park- Season 26- Episode 2- Feb. 15th, 2023- HBO

Resolved! HDMICEC question

What is the HDMICEC in the current Telus digital box or PVR? You guys just added that a few months ago what does that setting do? Thank you.

Optic evolution question

What problems are you guys facing with optic evolution right now? One guy made a video on it and he said he can’t record because he was a pig TV subscriber.

Friendliest neighbours