Telus box not working properlyx

[Telusjunkie]

I am having problems with FFW, rewind, pause and stop on my Optik TV box. I think they are called "quick tricks"?

I have tried, resetting the box (unplugging), rebooting the router and the pvr, taking the batteries out of the remote and they all seem to work for a day or two and then it is back to the same issue. 

If I get closer to the box with the remote or point it at a certain angle it might work.

I have had the system for 8 or 9 years and this is a common problem that reoccurs. I would like a permanent fix if at all possible.

Suggestions??

[Nighthawk]

The router should have nothing to do with the issue you describe if you're having issues with the PVR itself. Unplugging the set top box is merely a reboot. A reset is something different and should only be done after talking with tech support.

It really sounds like a remote issue. Have your flat out replaced the batteries in the remote? If it's not batteries and there's a hardware issue with the remote, there's no real troubleshooting for that. It would need to be replaced. That is an easy process so if you haven't already, contact tech support.