Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 60043 Views
  • 192 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43840 Views
  • 43 replies
  • 7 kudos

Telus TV+ not responsive on Chromecast with Google TV

After watching TV for a while on the Telus TV+ app on Chromecast with Google TV, it becomes unresponsive. The back button and directional buttons that usually bring up the guide do not work. The live TV channel continues to play but there is no way t...

NotGood by Friendly Neighbour
  • 3059 Views
  • 3 replies
  • 0 kudos

Netflix isn’t working

Before adding Netflix to our Telus account, we used my son’s Netflix account. Now that we have Netflix via Telus (and confirmed it’s activated) we can’t use it. Whenever we start the app, it asks to Restart Your Account or Sign In.I’ve taken the step...

Multiview

Why did you guys remove multiview from optic TV where we can watch a sporting event on one screen and the other live TV on the other screen? Is that back on the new box optic evolution?

Resolved! Live TV broken for TV+ on AndroidTV (Sony Bravia)

Based on the recent 1-star reviews in the Google Play store I am far from the only one experiencing this. Since Tuesday of this week (Feb 14, 2023) live TV has not functioned at all - restarting a show from the beginning works but isn't very convenie...

ahizzle by Organizer
  • 18425 Views
  • 26 replies
  • 0 kudos

Resolved! Upgrade Optik TV Hardware

Hey, this is a question for our community moderators to look into - I am interested in upgrading to the new Telus Optik experience. I reached out to chat about upgrading and what they said was "These promotions are currently offered to new Optik TV u...

Accessibility feature request

Please add voice guidance to the new optic TV evolution where it will read stuff out loud for people who are blind or visually impaired. Shaw has been doing this on the newer blue curved TV for a while now also, please allow us to make the guide larg...

Optic TV+ App

Can I use Optic TV + in the USAI have Optic TV at home and I had the application here in the USA as well and use to be able to watch shows live and on-demand using the TV app.Now the application is Optic TV+ and I cannot see any of the shows I use to...

bgannon1 by Neighbour
  • 2170 Views
  • 1 replies
  • 0 kudos

Missing Episodes Doctor Who on Crave

I know Disney has gotten the rights to some of the new who episodes but of the seasons that are left there are huge gaps. Season 5 is missing and Season 6 has only 1 episode in it. Is this because of Disney or a glitch, if the later hopefully the epi...

cgibbins by Neighbour
  • 1398 Views
  • 1 replies
  • 0 kudos

Continuous volume

Hi! I just got a new Telus remote today. The previous remote was programmed to raise or lower volume just by holding up or down volume key. I forgot to ask the technician to program this same option with the new one. Now I’m stuck having to press the...

Debbles by Neighbour
  • 748 Views
  • 0 replies
  • 0 kudos

Any tips for better audio quality?

Just wondering if I'm missing a setting somewhere. My audio is terrible, dialogue is difficult to catch often run my sound bar @80 just so I don't need captions, meanwhile background noise and music are overbearing and just trash quality. Upgraded my...

Optikalist by Friendly Neighbour
  • 4389 Views
  • 8 replies
  • 0 kudos
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