Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 18428 Views
  • 116 replies
  • 4 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 25641 Views
  • 43 replies
  • 7 kudos

I want to have Telus move my fiber optic line.

I want to move the fibre line from the back of my house to a service entrance mast on my rear lane garage.How do I get this done? The pure fibre team have been zero help thus far.

Bmct by Just Moved In
  • 1877 Views
  • 1 replies
  • 0 kudos

Watching a recorded show and...

a few times when watching a recorded show, the recording ends before the show is finished. Is it a matter of having to set ALL recorded shows to end 15-30 minutes to ensure to get the full program?

Vicgal by Organizer
  • 1286 Views
  • 1 replies
  • 0 kudos

NHL Centre Ice

Why is Telus and perhaps Shaw the only TV carriers not offering the NHL Centre Ice (Out-of-Market) French Package that only shows the Ottawa Senators and Montreal Canadiens out of market games. Priced at $60 per season during the season. Bell and Rog...

MarcQ by Just Moved In
  • 1871 Views
  • 1 replies
  • 0 kudos

Don’t go for the free TV offer

Don’t go for the free TV offer from Telus, we got one 4 years ago and it’s always had problems with the Wi-Fi and now it’s not working at all. Pretty pathetic that they can’t even test the TVs with their own Wi-Fi routers to ensure they work properly...

RyDawg by Advisor
  • 1458 Views
  • 1 replies
  • 0 kudos

TLN TV Channel

Can we ever expect Telus to add TLN back to it's TV channel offerings? Why is Telus one of the only providers in Canada to not offer this channel?

DJA682 by Just Moved In
  • 1445 Views
  • 0 replies
  • 0 kudos

Can Telus Optik passthrough native resolution for my TV to upscale to 4K?

I have a new Sony 4K TV. I'm assuming the upscaling of 1080p content to 4K would be better than the Optik box is able to do. However it appears there is no way to set the Optik box to 'Passthrough' the native signal to the TV. In other words, if the ...

LDX by Neighbour
  • 1648 Views
  • 3 replies
  • 0 kudos

Copper and Fiber Support

I spent one hour troubleshooting an OptikTV problem with a "Fiber Team" tech, not including the 20 minute wait, who told me he didn't have the authority to fix my problem because the TV service was still on a copper line. He sends a complete descript...

Where are the season and episode numbers in the guide information..?

This is a question as to why the season and episode numbers are NOT included in the information on the guide? As an example: Pawn Stars S18E17 Atomic Pawn 10/May/2021 (which was shown last night Tuesday Oct 5-2021 here in Canada) This seems to me a b...

canuck617 by Friendly Neighbour
  • 6881 Views
  • 15 replies
  • 3 kudos

On Demand Problem acquiring license: 0x80000002

Hi there, whenever I click play on something to watch on On Demand the message Problem acquiring license: 0x80000002 pops up and I can’t watch the program. This happens regardless of what I try to watch on on demand. Help would be greatly appreciated...

Friendliest neighbours