Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Smart TV and Apple TV’s in our home are freezing and losing internet connection in our home, upstairs and downstairs. We have fibre optic to the house, and a Telus router. Pay for unlimited Telus 75 service. I also bought Euro boosters, although at 7...
Hello- the final two episodes for season 3 for His Dark Materials are not available on demand. Any ETA in when this will be available?
Will the 1923 series be available on Telus On-Demand?
Where has the holiday music channel on Stingray gone? Not the Holidays app but the Stingray channel got holiday music that was there until this year.
Am I the only one that finds the guide for Crave to be the world's worst? When you move the cursor over the movie, all that happens is that the thumbnail gets 3% bigger. No description, nothing. And under the thumbnail the only info is the year. At l...
I’m just curious if anyone has had this issue arise with Telus. I’ll preface by saying I’ve been a long-standing Telus customer and my accounts are all in order. In fact, Telus owed me money in 2018 when this was alleged. So yesterday I receive an em...
I record Global News (Edmonton) every day and no matter what I do, it records the 5-6 am news and the 6-9 am news. I have set my PVR to only record one episode and to record starting at 6 am but I always get both. Any suggestions?
Two episode from Doctor Who, Season 4, episodes 15 and 16, The Waters of Mars and Planet of the Dead are missing from Crave. They’re available on the Crave app, but not on the Optik TV interface.They were there a few months back, so maybe they just g...
On demand, Real Housewives of Cheshire season 14 is missing episode 6. Please add this ASAP. Why though??? Sandy
My two optik boxes go all pixely when one of our PC's go to sleep. It took forever to figure this out. After multiple unsuccessful calls with telus we noticed it was related to that pc. Why? I have no idea but i thought id share this solution. I can ...
