Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

OPTIK TV streaming issue at my work home

Telus has made it virtually impossible for me to stream my OPTIK TV at my work homeI have a second home in Alberta where I stay for work. I have hooked up Telus internet and security, but not OPTIK TV, because I am supposed to be able to stream it an...

Apple products lose wifi and need to have wifi reset constantly

I don't notice because I am a PC/android guy, but my family is consistently complaining about losing/dropping wifi signal. They need to turn the device wifi on/off in order to get it back...what's with this? Why just the apple products? We have had t...

jimjr by Just Moved In
  • 2 replies
  • 0 kudos

Recordings list is “unavailable”

Recordings list is unavailable and will not show up on the TV. I have tried restarting the PVR and also unplugging it multiple times and that does not work so I haven’t been able to watch any recordings in over a month. How do I get my recordings bac...

ks6478 by Just Moved In
  • 2 replies
  • 0 kudos

Telus Optik App: switching account

my Telus has 2 account.One account for my parents place, and another one for my place In the past I never have this problem. After updating and log in, it defaults to my parents place account and I see all their recordings.I want it to default to my ...

atco8039 by Just Moved In
  • 3 replies
  • 0 kudos

On demand not playing any titles.

Is there a system upgrade going on, I cannot play any title in on demand through my optik tv boxes , from anything in crave to hbo. What is going on ? I have reset both my home network and my 4k boxes, nothing has worked.

Damien by Organizer
  • 0 replies
  • 0 kudos

Resolved! Optik TV Account For On The Go

Trying to make an account. Went to Settings > Optik TV account > enter email then it says failed creating account. anyone run into this issue? Just upgraded to the new action tech and Wireless STBs. Attempting this from the STB should it be done from...

Crave Subscription Issues

We have Telus Optik TV - 4 Theme Packs + 1 Premium Combo (Crave TV). On a very regular basis Crave stops working and states that we do not have an active subscription. I have tried signing out and signing back in, ensuring I use the "through my Provi...

Leslie13 by Just Moved In
  • 8 replies
  • 0 kudos

Resolved! Telus Optik TV

Hoping someone can help me out.My parents have Optik TV through Telus that they don’t plan on cancelling anytime soon. I’m hoping to stream it through the optik TV app to use it at my place.I can load the app on my iPhone and stream through browser o...

Remote programming

What if there isn’t a code for my new proscan 4K tv ? I can’t connect the telus remote 2 . I’ve tried every code available for proscan