Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 1 kudos

Resolved! Home screen update

Yesterday, when turning on the Optik box, a notice popped up about a "new" home screen. Now, whenever I turn on the Optik box, I get ribbons across the bottom of the screen listing "Live TV & Recordings" and "Continue Watching on Demand". It does dis...

dciarnie by Organizer
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PVR previous recordings are not playable

With Telus for many years. On October 21 I switched to a 2 year plan suggested by Telus staff. Later I found out that the recordings from that day and before are not playable no matter how long I wait, just blank screen. I Contacted Telus staff days ...

WingWing by Neighbour
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  • 0 kudos

Netflix disconnecting and resetting the pvr

Hi,When I use Netflix it boots me off within a minute and immediately resets the Wireless optic 4k wireless uic4001 pvr. Oddly, I was able to watch a couple of episodes of the witcher before this occurred and now I cannot get Netflix to work (frustra...


Hello Today i took off work and waited for my Telus install between 8-9am. THEY DID NOT SHOW UP. When i called they...1)after ten minutes on hold said they tried to contact me to cancel because of weather( BUT LIED Because nobody called my TELUS phon...

Bring MLB Network to Telus!!

For a while now, each offseason/Spring Training I hope that Telus will offer the option to purchase access to the MLB Network. In Western Canada, we are being denied the access for some reason as Eastern Canada offers it on many different suppliers a...

"Joker" on demand

I got the email that Joker is available on demand as of December 13. However I am still not able to locate it on demand. Anybody?

Liz30 by Just Moved In
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Current list of 4k channels

Telus has the following channels listed as 4k:Available on TELUS Optik 4K:Sportsnet One 4K on channel 921*Sportsnet 4K on channel 920*TSN 4K on channel 905*Travelxp 4KHDR on channel 716.Love Nature 4K on channel 714.Stingray Now 4K on channel 593.Sti...

a_a by Organizer
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  • 0 kudos

Voice control for Optik TV

I am a Shaw BluCurve customer here in Edmonton. I am contemplating making the switch to Telus PureFibre due to faster internet upload speeds, snappier interface on TV (with an actual mobile app to control PVR!) and 4k content (get with it, Shaw!). Th...

Ss_blake by Organizer
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  • 0 kudos

Why does Telus charge you for previously packaged channels

If you a channel in a package and Telus changes the package content. They will charge you $4 or $5 to get the channels back you had before that are no longer in the package. The channels should be grandfathered. The recent CRTC ruling on telcom provi...

Jeff13 by Just Moved In
  • 1 replies
  • 0 kudos