Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Optik TV, account/app/ whole thing is just garbage.

Honestly, the process that is needed to just sign into various apps through content provider is just ridiculous. Making an Optiktv account only being available on the very terrible optiktv app or through the optik tv box is annoying enough as it is, ...

I can’t get tv video through my new Onkyo receiver?

I can only get audio and I get the message “make sure HDMI connection on your HDCP 2.2 capable tv”. We just bought brand new HDMI cables but still no video. 2010 Sharp Aquos tv, Telus optik 4k box.

1rtracy by Just Moved In
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Stingray Music App Optik Wireless Box

The Stingray Music app on both my Optik wireless boxes (IPV5050) for the last few weeks doesn't work. It works fine on my main wired PVR box. Upon launching the app I get the spinning wheel then "User session could not be initialized: network error"....

macdian by Just Moved In
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Gift tv 3 month wait

I wish TELUS would have sent out an email with regard to the fact that there is a 3 month wait on the gift tv, I have not received any notifications about this as I read it was supposed to be 2-3 week time frame.

Asarg by Just Moved In
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BC1 News Should Not Be a Paid Channel

Channel 845 was free in March and April 2020 during COVID; 01 May it became paid. What an opportunistic and appalling move during our pandemic, where a trusted news source is of the utmost importance. Oh, and when I issued a complaint about this, a r...

Kianmo by Friendly Neighbour
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Resolved! Optik TV App

I have recently logged on to my Optik TV App and although I see my Recordings, I am unable to play them. Is there something I am doing wrong? I can got through the guide and see any channel i am subscribed to no problem. I also get this message about...

Resolved! Crave app and website not letting me login with TELUS account

Our crave app on our phones and the Crave website won’t let us login in any longer. It keeps saying our Optik TV username or password is incorrect but it’s not. I can login to optik TV with my username and password no problem, but not Crave while usi...

Eppic by Just Moved In
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Optic TV Channel 845 Global BC1

Hi Telus people, We have been watching and recording Optic TV channel 845 (Global BC1 News), especially during the pandemic; it still shows on the Guide listing but 'doesn't work'. Does anybody know what's happened?? Thanks,Jim

JimB1 by Just Moved In
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Is there some sort of RE-set on the Cisco box? It has all the lights lit up including “record” but the tv says no signal.

Terry51 by Just Moved In
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Optik tv, soundbar and netflix

Hi all, any help is greatly appreciated. I have Optik, box model vip5662w, 4K, and a sharp tv with 2 HDMI ports, and I bought a new Samsung soundbar, a hw-r50c/zc. I’m about as far from a tech person as one can get. The tv doesn’t have apps on it, so...

Adanac35 by Just Moved In
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