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ahizzle

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Re: Live TV broken for TV+ on AndroidTV (Sony Bravia)
Success! Live TV works again. Thanks Optik-Kate & team.
3 years ago Place Home Services
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Re: Live TV broken for TV+ on AndroidTV (Sony Bravia)
Just for poops-n-giggles I checked to see if an update was available on my TV - lo and behold, 1.5.7.103 of Telus TV+ is now available for my device (was 1.5.4.103), though curiously it lists the date as Feb 15. Definitely wasn't available to me over the last 6 days -- is this a staged/phased rollout thing by the Play store? Anyway this update has actually made things worse - now, tuning to a channel shows about 1/5 of a second of a video flash and no audio, then the scrubber jumps ahead and the screen goes black. Previously I'd get about 1/3 of a second of audio and video (usually enough for 2-4 words of dialog from a commercial, for example) before the time skipped ahead and the screen went black. After a TV reboot and launch of the TV+ app, I get about 6 seconds of audio and video before it dies. Tuning channels and loading the guide feels snappier, but the video stream now only flashes for 1/5 of a second without audio when changing channels. Account info: In Home Status: Connected at home, Region ID: 25, Region name: Calgary, Property: PIK, Serial number: N/A, App version: 1.5.7.103, Environment: Production, Platform: Android TV BYOD System information: MW version: 665201
3 years ago Place Home Services
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Re: Live TV broken for TV+ on AndroidTV (Sony Bravia)
I can't upgrade to Android 9 without accepting Sony's ridiculous updated terms of service, so I'm staying on Android 8. No reason to change the TV's OS given literally everything else works fine.
3 years ago Place Home Services
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Re: Live TV broken for TV+ on AndroidTV (Sony Bravia)
Hi Kate, thanks very much for hopping on this thread - appreciate knowing that your team is working on this. In my case I only started seeing this issue on February 15 or so; not sure what version I was on prior to 1.5.4.103 (didn't note this when upgrading, silly of me not to). More info about my XBR-49X800D: Android version 8.0.0 Kernel version: 3.10.79 Build: BRAVIA_ATV2_UC-user 8.0.0 OPR2.170623.027.S25 665201 release-keys
3 years ago Place Home Services
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Re: Live TV broken for TV+ on AndroidTV (Sony Bravia)
Hi Dru, thanks for the response. Definitely running the Telus TV+ app - device is XBR-49X800D, app version is 1.5.4.103. If you check out the Google Play Store reviews for the AndroidTV version of Telus TV+, you'll see that 8 of the 9 most recent reviews all report the same issue (screenshot of the top 3 below): All other internet connectivity is fine and fast (eg, watching YouTube on the TV is normal). TV doesn't say there are any system software updates available. Issue exists on all channels when trying to view live TV, the restart function works nicely to start a show from the beginning but fast-forwarding is disabled so it's not really a solution for trying to watch "real time". Even went so far as to uninstall the app last night, reboot the TV and reinstall the app, log in again - same behaviour: tuning to a channel shows the audio/video stream for about 1/3 of a second (just enough to make it seem like it'll work!), then the on-screen controls' time-scrubber seems to jump ahead by about a minute and the screen goes black -- as if the app is trying to play past the end of the stream or something? The thing that makes me wonder if it's a server issue is that I started experiencing this problem *before* upgrading to 1.5.4.103...
3 years ago Place Home Services
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Live TV broken for TV+ on AndroidTV (Sony Bravia)
Based on the recent 1-star reviews in the Google Play store I am far from the only one experiencing this. Since Tuesday of this week (Feb 14, 2023) live TV has not functioned at all - restarting a show from the beginning works but isn't very convenient for sports or news. Video starts and plays for about a third of a second, then the time bar "skips forward" ever so slightly and the screen just stays black. Anyone else having this problem? And is there any sign that Telus will have a fix for this? At first I assumed my app was out of date so installed an update, but that didn't change anything - which leads me to believe this may actually be an issue on Telus' server side.
Solved
3 years ago Place Home Services
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