Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 45028 Views
  • 175 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 37728 Views
  • 43 replies
  • 7 kudos

Latest issue. Won't record Alone series

Another constantly frustrating experience where I set a recording and it doesn't record or stops recording for no reason.The latest is I expected the Alone program on 705 History Channel, on Thursdays at 8 pm I had set as a series recording 3 weeks a...

RobG3987 by Ambassador
  • 5622 Views
  • 11 replies
  • 1 kudos

Missing Episode

Episode 5 in season 2 of Somebody Somewhere is missing on demand.

Unable to login to new TELUS TV+ app on iOS

I have tried logging out under settings and Telus tv but nope, no help at all!I have tried so many things for two days now and am so annoyed. I keep getting this screen and sometimes I don’t even get to enter my info as the sign in just disappears!

Tammykliss by Friendly Neighbour
  • 5517 Views
  • 11 replies
  • 0 kudos

Live Guide

Until a few weeks ago, I was able to watch pik TV and change channels using the LIVE GUIDE, but now, it gives an error message stating that I do not have a subscription for the channel (even though I do), and takes me out of live TV and goes to the f...

pepe99 by Neighbour
  • 1404 Views
  • 1 replies
  • 0 kudos

Tv episodes missing

Several TV shows are mussing episodes. Gor example Next level Chef only shows the last epidode coming on June 22nd. I've watched several before but now none are showing. Quantum leap is jyst saying error. Not even showing any episodes or cast info. Y...

Unable to customize Piktv channel list

Since the lastest update I have been unable to customize my channel list to channels I actually have. Now I have to scroll through all the channels I don't have just to get to the 2 or 3 I actually watch. Am I missing something? Or is this yet anothe...

F0xi by Neighbour
  • 1869 Views
  • 2 replies
  • 0 kudos

Why won’t Telus fix this?

I have submitted this a few times. At one point Telus e-mailed me to thank me for my submission, yet nothing has changed. The issue is this; when you pause an “on demand” show, after a few minutes, if you leave it for more than around 5 minutes……a sc...

Telus TV+ app shows error

For several weeks now, I've been having problems with the Telus TV+ app displaying video for a few seconds after it starts but then it shows the error "Sorry an error has occurred. Please try again. ERR_PLAYER_P006". Restarting the TV and/or Chromeca...

ToddK by Friendly Neighbour
  • 5496 Views
  • 10 replies
  • 0 kudos

Wireless digital 4K box only has 4:3 aspect ratio only.

We have recently had fibre optic come to our town. We signed up to Optik TV, we have 1 4K pvr, 1 4k hard wired box and 1 arris wireless 4K box. The wireless box only displays 4:3 aspect ratio even though it is set to 1080p, it's not the tv as it disp...

Landie by Neighbour
  • 1701 Views
  • 2 replies
  • 0 kudos

Optik TV -- Recording & Playback

Just switched from Shaw TV and we're a bit disappointed with the Telus remote control, guide page, and recording/playback features. Or maybe we just can't figure out how to use them... (1) On the guide page, I can use the 'channel button' to scroll u...

Friendliest neighbours