Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 24130 Views
  • 126 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 28423 Views
  • 43 replies
  • 7 kudos

Resolved! Cloud pvr New Customer Only

Saw on the Telus site today. Is it available yet? If so how? https://www.telus.com/en/tv/4k-pvr-and-wireless-digital-box?linkname=Hardware&linktype=ge-meganav

Resolved! Netflix account sharing charges...

Anyone have an info on or willl they be cracking down on Netflix account sharing for those of us who have Netflix via Optik TV Subscription...

Maximum PVR playbacks with 4K PVR?

For some reason, if one TV is playing a recording (non-4K) then I am unable to playback a 4K recording. I get the following message: Playback limit has been reached. Too many TVs in your home are playing recordings or delayed TV. I can playback a sec...

YLWGuy by Friendly Neighbour
  • 2767 Views
  • 5 replies
  • 0 kudos

Closed Captio s

When we use Closed Captions on live tv channels there is about a 5-7 second delay between the audio and the closed captions. We had a tech here and he could not fix it. All TVs and all channels.

byeran by Just Moved In
  • 1038 Views
  • 1 replies
  • 0 kudos

Error message with new Telus TV+ app on iPad mini

Can’t seem to get the new Telus TV app to work no matter what I try. Sign in is fine, but if I try to play live tv, it hangs, and then I get an error message “playback error: sorry an error was encountered. Please try again…”. Works fine on my iPhone...

Miso193 by Organizer
  • 3909 Views
  • 10 replies
  • 0 kudos

The last of us delay... again.

I've got Crave on demand through Telus and just like with episode 3, episode 4 is not up. Why is this consistently happening and what am I actually paying for, here? @dru this is not okay. I should just be paying for the app itself instead of through...

Resolved! The Last of Us delay?

I have crave on demand through Telus and the episode isn’t available? The first 2 episodes didn’t have a delay like this, any word on when it will be available?

Resolved! How to connect wireless 4k box to wifi booster?

My T3200 router's wireless signal is too weak for my living room wireless 4k box. So, I added a Telus wifi booster, connected my 4k box and it works great. I've now added a second booster in the office (T3200 router's wireless signal is too weak to r...

Resolved! Watch recordings with new Telus TV+ on computer with browser

The Telus website for the new Telus TV+ service shows that recordings can be viewed on a browser on a computer: "If you have the Recordings bundle included as part of your Optik TV combo, you can also initiate playback of your recorded programs from ...

rt1 by Friendly Neighbour
  • 7566 Views
  • 7 replies
  • 0 kudos

Resolved! Programming

Does the endless onslaught of Christmas movies ever end? It’s getting offensive. Kind of like they don’t value their customers!

Friendliest neighbours