Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 126 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Resolved! Which KVOS on channel 141?

Looking into maybe switching to Telus for our TV needs. Having a look at the channel listings, I see KVOS Bellingham listed in my area on channel 141, and I wondered if anyone can tell me if that is in fact the MeTV channel, as opposed to the Heroes ...

Dascott by Just Moved In
  • 3 replies
  • 1 kudos

Resolved! Tv plus app

Hi, new app does not work properly. I used to be able to setup recording of programs with the old app, and view my recordings. No longer possible. Contacted Tech Support and was told Telus rolled out the app without the back end support to actually c...

Audio_Guy by Friendly Neighbour
  • 8 replies
  • 0 kudos

Resolved! Optik Home Services Updates

Telus used to maintain a great page showing all updates to Home Services at 2022 - TELUS Home Services Most Recent Changes Sch... - TELUS Neighbourhood However, it hasn't been updated since April. Where can I go to get this info now?

vortoozo by Organizer
  • 1 replies
  • 0 kudos

Resolved! PVR

Can I watch one channel while recording a second channel?

Nicospar by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Can’t record TLC shows

Anyone else having an issue with TLC where if you want to record a show for example today, it is telling you to do it manually? It likely isn’t just a Telus thing because someone on a Bell forum posted about the same thing? Also a show I know starts ...

bookgirl by Friendly Neighbour
  • 2 replies
  • 0 kudos

Help With Pre-Instal

Hello. I’m switching from Shaw to a Telus Wifi 6, Optik TV and home phone. I’d like the modem/wi fi upstairs with just the OTC in the basement. I’m running some Cat6 from the basement to the upstairs. I was thinking two or four lines should be enough...

Dougie65 by Friendly Neighbour
  • 3 replies
  • 0 kudos

Resolved! Telus TV Plus App not working on Samsung S22 Ultra

I recently upgraded my phone from Samsung Not 9 to Samsung S22 Ultra. When I try to watch any channel on the S22 (running on Android 13), I constantly get the following error message: "Error - Sorry, an error was encountered. Please try again. If the...

Resolved! I only want channels I subscribe to in my guide

I went to the settings where I select and deselect my channels, but then I go to my guide, and they're ALL still there..I don't want to see shows I can't watch on my guide.I also want to delete any shows I have to pay for. Can I have them not show up...

Rural_dog by Friendly Neighbour
  • 10 replies
  • 0 kudos

Fast forwarding or rewinding doesn't show timeline

Why isn't there a timeline of where I am in a show?I fast forward but I'm doing it blindly. I have no idea if there's 5 minutes left or 45 minutes.Is there something I can turn on to show it?

Rural_dog by Friendly Neighbour
  • 5 replies
  • 0 kudos

Please add series and episode when recording.

It's frustrating to not know what series and episode I've recorded.Putting date first aired is great, but not helpful if looking for a specific episode, or wondering if I have the complete series.I miss Shaw because they had it.

Rural_dog by Friendly Neighbour
  • 1 replies
  • 0 kudos
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