Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I have been trying to get my Optik TV app to work on my iPhone14 as well as my iPad, and it crashes every time. It gets past the opening screen, and I see a split-second of the programs menu, and it crashes. I have updated the app, as well I have uni...
Have a new install. Recently, sound setting has to be at 100 in order to hear the TV. Netfix, Prime , etc works fine.Went through TV settings, rebooted the box, nothing. I don't want to do the waiting for call back for hours!Also have intermittant WI...
CNBC World is showing today on Optic TV, channel 806.What has happened to the regular CNBC feed?
I’m a new Telus customer with the new TV+ box (android). When I connect my bluetooth earbuds the regular audio mutes. I need both as I use the earbuds cos I’m going deaf but the rest of my family want to listen normally. Any ideas for how I get both ...
I am a new subscriber to Telus. I was installed on the 1st of August. I was recently trying to add the History Channel to my Optik TV line up, but when I go to the channel on Telus TV+ there is a message that I have to go telus.com/mytelus to add the...
After installing an upgraded optik box we lost all recordings on the other two older boxes. How can we get them back or access them?
HI,I Was slow to react to upgrade my PVR box and now i am having a hard time finding a place to do so online? i went to this link telus.com/tvhardwareupgrades but it seems to end there? any suggestions? Thanks
Big Brother Season 25 Episode 2 should be available today but is not showing on demand
Ok. In another post I had expressed my inability to record . @kate said, I need to have a cloud subscription. Finally after talking extensively with customer loyalty rep and technical services, the problem had been resolved. The problem appeared to b...
I just switched to Telus from Shaw and got the TV Digital Box. The picture is great but the sound is only stereo. I think I am overlooking a setting.How do I fix this? Thanks
