Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 58030 Views
  • 192 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43066 Views
  • 43 replies
  • 7 kudos

Poor fibre optic tv and internet service

Has anyone else experienced worse connection after having fibre optic installed? Almost everyday I have no tv connection and my internet slows down to 1990’s dial up. I don’t have over an hour to be on the phone with customer service. I work 12-15 ho...

Zannieo by Neighbour
  • 1394 Views
  • 2 replies
  • 0 kudos

PVR not recording series

For months we have series recordings that just stop recording. It could be after 6 episodes or 3. They just stop. I have changed settings to repeats, reset everything and asked Telus Support. Try to restart the series recordings and it errors out. Ab...

Phoar by Friendly Neighbour
  • 5451 Views
  • 10 replies
  • 0 kudos

TLC not updating

Hi, it seems like TLC hasn’t updated on demand shows. I was looking at the 90 day fiancé series (before the 90 days, the other way, etc.), sister wives, outdaughtered. Thanks!

Shannonj1 by Friendly Neighbour
  • 4248 Views
  • 10 replies
  • 1 kudos

Telus TV+ remote

The new TV+ remote doesn’t have several features of the old one, which makes it so much more difficult / more work to navigate. Missing: PVR button, delete button, info button, stop / fast forward functions (either its a 30 sec skip or holding it dow...

VancityV by Neighbour
  • 4111 Views
  • 4 replies
  • 1 kudos

Resolved! hdmi cable

HI,I just got my new 4k pvr box.pardon me for the silly question i am senior trying not get freaked out by the new tech.my tv is 12 years old still working well the new box does not come with the breakout cable but can it be replaced by a single HDMI...

mapp6868 by Friendly Neighbour
  • 2830 Views
  • 2 replies
  • 0 kudos

Missing On Demand episodes

FBI season 5 on Global only has one episode listed and it's Ep. 19. The rest of the season is not there.FBI International season 2 on Global only has Ep. 18 listed. No other ones.Thank you

Season by Neighbour
  • 986 Views
  • 1 replies
  • 0 kudos

Resolved! Channel premium selection won't load

I've been trying to get into the channel selection for a couple months now to change my premium over to Amazon Prime and as I never got to choose my channels when I renewed I'd like to do that as well but every time I go to the change channels in the...

Cannot access PVR with new Telus box.

"Recordings currently not supported on Optic TV+"Well that is ridiculous. Only the old boxes access the PVR. This isn't going to work. I guess we have to continue with the old box, and return this redundant new one.Leave it to Telus to go backwards i...

TroyM by Neighbour
  • 1632 Views
  • 1 replies
  • 0 kudos
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