Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 2 kudos

Resolved! USB Mass Storage

How do you get USB Mass Storage to work on the Wifi Hub?

MorenMore by Friendly Neighbour
  • 1 replies
  • 0 kudos

Arris 4K topbox not working

Hi everyone I have a Arris VIP5602W top box that runs wireless to a second TV. Yesterday it stopped working... The only screen instructions asked to hold the power button for 10 seconds to reset the device. I have done that multiple times and no luck...

TJPY by Just Moved In
  • 3 replies
  • 0 kudos

Telus HD box IPV5050 is 1080P or 720P?

Hi there, Can anyone helps to tell if Telus HD box IPV5050 is 1080P or 720P?I was told it's 1080P and I found the manual online saying it's 1080P. I tried both HDMI and component cables but I only got 720P. Is there any setting I missed to have 1080P...

byle by Just Moved In
  • 1 replies
  • 0 kudos

Router port goes blank

Losing my hair on this one:Wireless optik tv wireless box wired directly into T3200M router lan port. No other devices on the same lan port. All of a sudden loses connection. The link light goes out on the port goes out. Port status says “Disconnecte...

Phil10 by Organizer
  • 2 replies
  • 0 kudos


My PVR is deleting programs I’ve recorded recently, the night before, and I haven’t even watched it. Is this a full memory problem?

KevinWood by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! OPTIK TV streaming issue at my work home

By accident, or by design, Telus has made it virtually impossible for me to stream my OPTIK TV at my work homeI have a second home in Alberta where I stay for work. I have hooked up Telus internet and security, but not OPTIK TV, because I am supposed...

ribbertw by Organizer
  • 15 replies
  • 0 kudos

Optic tv

Is anybodybelse as annoyed as me with the options that appear at the bottom of the screen when you turn on your tv? Until they disappear you are unable to access the guide nor your recordings. A total wast of time

Jom by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! HDMI 1 to HDMI 2

I have the new Slim remote. None of the online help relates to solving the issue. 2 weeks later and I've still not understood what to do. Most frustrating so hope someone is able to guide me through the steps. Thanks in advance

watson by Just Moved In
  • 3 replies
  • 0 kudos

Telus dropped the ball on Flash End of Life date

I spent an hour online with Telus trying to resolve the issue that you CAN NOT stream on computer anymore. the Telus streaming site requires Flash. in 2017 Adobe announced the termination date of Flash. Telus has obviously ignored this.and on Sept 17...

phaelam by Neighbour
  • 7 replies
  • 0 kudos