Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 118 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Resolved! Recording a show at a specific time not working.

I record Global News (Edmonton) every day and no matter what I do, it records the 5-6 am news and the 6-9 am news. I have set my PVR to only record one episode and to record starting at 6 am but I always get both. Any suggestions?

Missing episodes: Doctor Who on Crave

Two episode from Doctor Who, Season 4, episodes 15 and 16, The Waters of Mars and Planet of the Dead are missing from Crave. They’re available on the Crave app, but not on the Optik TV interface.They were there a few months back, so maybe they just g...


On demand, Real Housewives of Cheshire season 14 is missing episode 6. Please add this ASAP. Why though??? Sandy

Optik tv goes pixelated

My two optik boxes go all pixely when one of our PC's go to sleep. It took forever to figure this out. After multiple unsuccessful calls with telus we noticed it was related to that pc. Why? I have no idea but i thought id share this solution. I can ...

Fibre Install nuisance

Well! I certainly AM enjoying the TELUS work crews that have been digging holes to run fibre into every house in my neighbourhood, running their drills and digging holes from 730am to 430pm for the last MONTH! (They were also here for a month in the ...

Resolved! Optik TV PVR doesn’t record unless restarted

Our optic TV PVR has been intermittently STOPPING recordings unless you restart the entire device, which then fixes the problem temporarily for a day or two and then the same problem comes back again!Telus tech said they can send a new PVR, BUT THEN ...

Alexbc by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! PVR is offline error message

We have 2 PVR units and both are currently showing the error message "Your PVR is offline. To record this or future programs, please ensure your PVR is powered on" when attempting to set a recording.Despite this, the show will still record on the PVR...

MoutrayJ by Just Moved In
  • 2 replies
  • 0 kudos

watching optik on iphone

while attempting to watch optik on iphone, when selecting guide, guide does not match TV box. an example would be W tv. On tv box two W tv channels are displayed, while on phone only one channel displays. As well lately the timing of what is playing ...

Resolved! Canucks Blacked out despite being in same region

I have had Telus Optik TV for 5+ years. Every season i have been able to watch Canucks games on Sportsnet Pacific with no issues. I updated my digital boxes this summer, and ever since I did, i can no longer watch any Canucks games on Sportsnet Pacif...

Lynette by Just Moved In
  • 4 replies
  • 0 kudos

Resolved! Reelz Channel

 Can Telus add Reelz Channel in Alberta (Calgary)?

gnd by Just Moved In
  • 1 replies
  • 0 kudos
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