Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV User Experience Research Group

Dearest Neighbours, Since the launch of the new Optik TV service through the TELUS TV+ platform, we’ve been working hard at implementing your valuable feedback! We’ve gotten to know some of you through this forum, especially the regular community con...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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For a week I have been trying to access two of the theme packages I signed up for. Customer service in Guatemala are always friendly but have not solved the problem. Chat tells me to call and when I tried the "escalation' I got a message to call a nu...

aande by Just Moved In
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Guide program times.

Channel content on channel 355 Cottage Life, is two hours off and content on channel 716 TravelXP, is one hour off from their supposed times.

kenbo by Just Moved In
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Resolved! Makeful

Has Makeful gone from Telus? I can't find anything about it.I did enjoy their frequent reruns of Whose Line Is It Anyway

Alister by Organizer
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Resolved! Orange People

Does anyone else notice certain shows....people look orange like Donald Trump X 3 ???? I noticed it on The Masters golf today, and tonight the movie Top Gun is on and they look ridiculous . I have 3 TV's and it is the same on all....so it aint the se...

Kalidgh by Advisor
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Optik TV and Internet usage

Does watching shows on Amazon Prime contribute (count) to the data usage?

Lith by Just Moved In
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App Platform

Is it possible to add u tube kids to the app platform, we came over from, shaw and it is one thing we miss. It is nice for kids in the household to access this app that does not stop for ads and such. Please Please consider this for all the moms out ...

momklc by Just Moved In
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Tv has no volume when connected to set top box

Just connected a new wireless set top box to a second tv. Programmed the remote to operate tv and box. Can change channels but have no sound. Secondly,I am in Alberta but my region is set to Lower Mainland. How do I change that?

Diesel by Just Moved In
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Resolved! Reset Arris 4K box

How do I go about restoring the box to the initial setup screen where I pair it with the modem? I’ve held down the top button for 10 seconds, does nothing.

PVR Not Sharing recordings

In my home, there are 3 boxes, one main PVR and two others. When recording, it shows upcoming recordings on all 3. But once recording is complete it is only available to watch on one of them. How do I fix this?

mew28 by Just Moved In
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