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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 75900 Views
  • 264 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 49155 Views
  • 43 replies
  • 7 kudos

TelusTV-21T Cloud recording playback freezing

I've noticed recently that cloud recording playback will freeze intermittently for about 1 second, just enough to miss that vital piece of dialogue. Happens maybe 5-10 times per hour during playback. It happens on multiple channels and programs. If I...

MrSL by Leader
  • 4094 Views
  • 11 replies
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90 day fiance

Hey, could 90 day fiancé and 90 day fiancé the other way get updated please? There’s only one episode of 90 day fiancé so essentially all those episodes are missing.Thanks!

Shannonj by Friendly Neighbour
  • 1498 Views
  • 2 replies
  • 0 kudos

Resolved! Advice on how to fix Optik TV signal

My optik TV keeps pixelating or artifacting, and I am running out of ideas on what to do. I have detailed what I have done, and more details below. Attached is also a youtube link showing the glitching in effectGlitching Video: https://youtu.be/swjph...

optik tv setup image.png
Iv4n by Neighbour
  • 11969 Views
  • 14 replies
  • 1 kudos

Telus Optik TV Box to Receiver

Hello.Not sure if this questions has been asked before but I have a Telus Optik TV Box which I want to hook up in my media room through a receiver. The receiver I have is a Yamaha RX-V1085 which was out in 2018-19 and is 4K Capable. When I hook up th...

Resolved! Activation code 4k box

How do I get my activation code to finish setting up my new 4k box?

Bash88 by Neighbour
  • 6869 Views
  • 1 replies
  • 0 kudos

Casting Telus+ tv with I phone SE chromecast with google tv

I can cast using my I pad but my I phone SE with latest OS will only allow me to cast through Apple TV and not with chromecast with google tv. Where is the phone setting I need to fix. ? Or is there another reason for this.

oddity when recording TSN programs

I have been recording the FIFA under 17 soccer tournament games on several TSN channels. As they are currently in playoffs, there are often longer games so I set to record one hour beyond the scheduled time. The scheduled time is two hours, so it sho...

rhvic by Friendly Neighbour
  • 1188 Views
  • 1 replies
  • 0 kudos

Resolved! Telus Optik tv guide error for ch 716 Travel XP

Every time there is a time change (twice a year), there is a subsequent error in the Telus optik tv guide for one channel in particular. Currently, after the return to standard time, the schedule for the Travel XP channel 716 is out by one hour. This...

rhvic by Friendly Neighbour
  • 3489 Views
  • 9 replies
  • 0 kudos

Unable to delete PVR recordings

Telustv-21T shows a few programs that appear to have been recorded but there is no content to view nor can they be deleted. When trying to delete, prompt says they cannot be deleted. When selected, all that appears is a red dot with 'cancel', no opti...

Ahhhh by Neighbour
  • 2271 Views
  • 2 replies
  • 0 kudos

I don't have a TV

How can I get Telus to stop sending messages every week about plugging in my digital box? I don't have a TV and won't be getting one. All my viewing is done on a computer.

geoff2 by Neighbour
  • 1238 Views
  • 2 replies
  • 0 kudos
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