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musicfreakcat
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Joined 5 years ago
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No on demand for basic channel
Hi I wanted to watch On Demand shows on Global and it tells me I'm not subscribed to the channel when it's a basic channel included in the PikTV package. Has only affected a couple shows that I know of and not others. (Only affecting one show now as the other randomly came back). I've been able to view past seasons fine, just not current one. It doesnt have the restart feature in the guide either. (Also noticed earlier my sports package disappeared but came back on it's own). How do I get On Demand back? I've signed in and out and it didnt do anything. I'm wondering if I should change my package to 'reset' it to see if it works but I shouldn't have to. Says: Error code ERR_APP_ 025 Visit Telus to add your subscription. Has anyone had this problem? ThanksSolved3.9KViews0likes3Comments- 1.4KViews0likes1Comment
Upgrading from Copper to Pure Fibre
Hi, I'm a tenant in a basement suite who has to have their copper internet upgrade to Pure Fibre. The Telus tech said it would come from the utility pole and then he has to get into the lane way house then drill into my suite and then he has to go upstairs to do something. Sorry that's all I can remember. Why does he have to go to the laneway house? Does this mean they have to be upgraded too or is there a box in there he needs to get into or does he need to install one? Also when he mentioned to drill into my suite does this me adding a box inside or a box on the outside of the house? I'm wondering how big a job this is and if I'll need my landlord around to approve where the box(es) gets put. (I just read one post here where a box got put in the middle of a living room wall and looked terrible). As you can tell I know nothing about internet installation so trying to understand the process. Tried reading online but it doesn't tell me much. Basically I don't want to be an inconvenience/pain to my landlord if this ends up being a bigger job than i think but I know tenants in the future will want Telus so I know I shouldn't worry so much. ThanksSolved3.5KViews0likes2Comments