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Robo
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Joined 3 years ago
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Re: Channel management
Re: Channel management (TELUS Neighbourhood Subscription Update) <!--<br> body, td { font: 10pt Arial, Helvetica; }<br> .post-body p { margin:0; }<br> --> <meta name="viewport" content="width=device-width" /> <meta http-equiv="Content-Type" content="text/vnd.ui.insecure+html;charset=utf-8" />7.4KViews1like0CommentsRe: Channel management
I had Telus send two extra TVs and tv boxes to my address as if I had three packages setup and they tried to charge me for each box. When my contracts up I'll never be back with them. They had way better customer service before. The loyalty department WILL try and clean up for them and fix the things but I'm sorry, repeated mix-ups are on the company and wear your patience. I don't have time to be fixing constant billing mistakes and should have access to management of my channels. I've gone unheard decide seeing people reply to my posts here saying they have the same issues. Fix yourselves Telus. Be better. -- Sent with mail.com Mail app7.4KViews0likes0CommentsRe: Channel management
You won't get any help. I was told by a Telus agent who admitted he was quitting in two weeks that I should switch providers because they will not fix this technical issue. And if they correct it, it would only be temporary as Telus refuses to fix the cause. -- Sent with mail.com Mail app7.5KViews0likes1CommentRe: Channel management
I want this fixed. I've called the tech department. Communicate with my team if you work for Telus and fix my **bleep** account. I'm sick of all the extra charges and the complete nightmare it's been. I'm going to make a huge social media post about you guys if this isn't solved TODAY13KViews2likes1CommentRe: Channel management
I'm not talking about on the guide. I'm talking about managing my channel package to add channels or change the theme packs. It just says. "Something went wrong. Please try again later." It's been a month and a half of this. I want to edit my channel package.13KViews2likes8CommentsChannel management
I can't manage my channels or theme pack selection on the app or online and it's becoming very frusting. I've had a heck of a time dealing with Telus and only been signed up a month and a half. I did the 55" tv promotion and they sent me extra tv boxes which I sent back, and they claimed I cancelled the tv and applied a discount to my account. Now they told me I can't have the discount and the tv and I said I just want my tv and they are questioning me on if I was offered the promotion. I am extremely frustrated dealing with Telus customer support. They were supposed to have tech support fix this channel issue weeks ago but I'm still unable to manage my package. I'm on a two year contract and very frustrated so far.13KViews3likes18Comments