Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 118 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Resolved! ETA for equipment

How long does it typically take for Telus to send out the Optik TV boxes? I signed a new contract 14 days ago and I was advised it would take 3-5 business days for the box to arrive. After a week, I asked a rep via chat and was told it was still ship...

kayjaydee by Just Moved In
  • 3 replies
  • 0 kudos

Poor picture quality

Just switched from Shaw and ... well ... the Optik TV quality is pretty disappointing so far. I've tried every setting I can think of on my TV (LG C1 OLED) and have tried switching between 4k resolution and 1080p 60hz on the Telus box. No luck. Faces...

Telus TV+ in Browser - State that I need to Subscribe

All of a sudden, while I was watching telustvplus.com (in my browser), I lost ability to watch and it says that I need to subscribe to watch the channels. I have tried removing the link from my browser, restarting my browser, logging out and back in,...

KC17 by Friendly Neighbour
  • 12 replies
  • 0 kudos

crave and HBO

HI So i just had crave and hbo for a few days. I cancelled cause it does not remember me and starts me at the first episode everytime... i called telus and they said they could do nothing about it. So i canceled with telus and phoned crave.They said ...

lesliermt by Just Moved In
  • 1 replies
  • 0 kudos

Optik PVR Resume Play will sometimes “Start Over” instead

This issue occurs on both my 4K boxes, non-4K wired and non-4K wireless boxes. When switching between different PVR recordings and/or live TV, clicking “Resume Play” will instead trigger “Start Over” instead, even if navigating very slowly. Happens a...

Speedyf16 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Hardware for new Optik google

Does anyone know exactly what hardware is used for the new Google/Android based Telus TV boxes ? Is there an equivalent that usa providers are using (the old box used to be an Arris model) ?

Ss_blake by Organizer
  • 5 replies
  • 0 kudos

TV Channel line up

We subscribe to regular "cable" TV. The TV channels provide programming that are 5,6 or more years old. The only thing that changes in this channel line up is the weather. Not impressive.

Kimmik by Organizer
  • 2 replies
  • 0 kudos

Resolved! UI8001 M/N ECB6250A access code

I have a UI8001 M/N ECB6250A Telus, S/N GEAA1A00671. I am trying to program my Bose Solo 15 series II system universal remote to be able to access the UI8001 however I have not been able to find the access code.

DaveJ by Neighbour
  • 2 replies
  • 0 kudos

Can't Log into TV sites

I am trying to log into different TV sites (TSN, CTV, Global) with my optik account. It is the right password and such but I get this message:"There was a problem. An error occurred connecting with your provider, please try again."It was working fine...

Friendliest neighbours