Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 2 kudos

can a wi-fi tv box be connected with ethernet cable

I have 2 optik tv boxes, the first is hard-wired to the modem/routerit never, ever has problems with tv receptionthe other tv box is connected to the modem via wi-fiand keeps dropping the multicast signal and "initializing"over and over, sometimes ev...

WiFi unable to operate second Optik pvr

The pvr closest to the Telus modem functions with WiFi or by an ethernet connection but the second pvr has never had more than one bar and the tv does not work. Can I connect a router near the first television/pvr to allow the wifi from it to operate...

Melpad by Just Moved In
  • 1 replies
  • 0 kudos

What's up with missing adsm eposides?

How come it only has some eposides of shows of Rick and Morty and Harley quinn? I'm assuming other series are missing eposides as well? What's the point of paying extra for these things if you only get half the stuff out there?

Sasq40 by Just Moved In
  • 3 replies
  • 0 kudos

Signing on to my Telus account

I can not access my Telus account through any websites, apps, or on any of my devices. I started by trying to sign on to tsn.ca/live by choosing service provider. Every other company led me to a working link to input my username and password, but whe...

New optik pvr won't display recordings

Our new Optik pvr box (2 weeks old) will not display recorded shows. Indicates it is not connected to the internet, yet all connections appear solid. The Optik is connected directly to the Telus modem by a brand new Cat 8 ethernet cable as we are not...

Melpad by Just Moved In
  • 1 replies
  • 0 kudos

Surround sound amp issues

I had my Telus cable box connected to my Denon amp for several years. This fall, I started loosing my audio. I would turn my system on and no audio. To correct this I restarted the cable bad and audio would return. But on my next viewing session I wo...

Howzer99 by Just Moved In
  • 2 replies
  • 0 kudos

Stingray Canadiana?

Not sure if anyone from Telus reads these or not (sure hope so!) but I'm wondering who/how to ask that the Stingray channel "Canadiana" be brought into the lineup. It's an awesome showcase for Canadian-only music. Really missing it since our move to ...

Grindel by Neighbour
  • 8 replies
  • 0 kudos

guide listing name messes up series recording (PBS Masterpiece, NFL)...

Hi. I've got issues with some series recordings... not sure of a work around, probably setting a manual recording, though that has some issues too. I want to record the PBS series Masterpiece that airs on Sunday evenings (at 9pm on KCTS from Seattle,...

emcee2 by Coach
  • 1 replies
  • 0 kudos

Optik TV and a new Remote

For out TV, we have a Telus set-top box IPV 6015 and Slimline_2 controller. We feed our audio from the set-top box "Audio Out" connectors directly to our audio amplifier and speakers. We have always used the TV remote to Mute and adjust volume. When ...

Mike_D by Just Moved In
  • 2 replies
  • 0 kudos

Momentary Audio Dropouts on CTV BC (Channel 101)

I have noticed ongoing, periodic (every 1-2 minutes) very short audio dropouts or glitches on both live and recorded content, at this point I think it is only happening on CTV, but haven't done an exhaustive survey of all channels. Has anyone else no...