Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I'm having the same problem as multiple people reported in old posts, specifically, that the aspect ration on my 4K Optik TV box keeps getting reset from "2160p 60Hz 4K" to "1080p High Definition" or sometimes to "Standard definition". I have not bee...
So in addition to the current status of Series Recording issues to numerous to mention. I have noticed that once a Series Recording is set (despite the fact it may just disappear at any time for no rhyme or reason ) and the current season ends it no ...
I’m not sure where the best place to post this as it crosses over multiple services.About two months ago I upgraded to optik evolution as an existing customer. Since then I have had 4 support requests into getting my recordings to work. I repeatedly ...
Has anyone else experienced worse connection after having fibre optic installed? Almost everyday I have no tv connection and my internet slows down to 1990’s dial up. I don’t have over an hour to be on the phone with customer service. I work 12-15 ho...
For months we have series recordings that just stop recording. It could be after 6 episodes or 3. They just stop. I have changed settings to repeats, reset everything and asked Telus Support. Try to restart the series recordings and it errors out. Ab...
Hi, it seems like TLC hasn’t updated on demand shows. I was looking at the 90 day fiancé series (before the 90 days, the other way, etc.), sister wives, outdaughtered. Thanks!
big brother episode 9 season 25 is missing. Episode 10 was just uploaded. Wondering what’s happening or if anyone is having this issue too!
Just want to say thanks to Telus for adding BC1 on channel 845 for Alberta viewers!
The new TV+ remote doesn’t have several features of the old one, which makes it so much more difficult / more work to navigate. Missing: PVR button, delete button, info button, stop / fast forward functions (either its a 30 sec skip or holding it dow...
HI,I just got my new 4k pvr box.pardon me for the silly question i am senior trying not get freaked out by the new tech.my tv is 12 years old still working well the new box does not come with the breakout cable but can it be replaced by a single HDMI...
