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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 264 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
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Missing episodes and seasons crave

Through telus optik tv big bang theory is missing a ton of seasons and episodes but all 12 seasons are avail through the app (using ipad).Also a lot of movies that are free on crave in the app are unavailable on the tv unless you pay for it, for the ...

Resolved! Free Previews List

Where can we find the list of upcoming free previews on the Telus website ???? Right now when I put " free previews " in the search box it takes me here: https://www.telus.com/en/tv/what-to-watch So is there any place ( besides channel 5 ) that I can...

Disney

I can't activate my disney plus subscription my theme packages won't load on the app I've been trying everything

My cable box has a mind of it's own

We have 3 tvs in our home. When we are watching any channel the tv will randomly changes to the Prime home page. It happens on 2 of the 3. The other one's screen freezes randomly. If I unplug and re-plug it stops for a few hours then starts again. I'...

dwill57 by Neighbour
  • 975 Views
  • 1 replies
  • 0 kudos

No additonal recording time added to LIVE / New sport's recording.

So I was daft enough to use a 'Series Recording' for the latest LPGA tournament thinking the recording and addition of extra recording time added had been improved and was working... Err, no. No additional recording time to 'New / Live' recording Sat...

MrSL by Leader
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  • 4 replies
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Resolved! Edit start time of series record?

Hello, still getting to know my Optik TV+. I set up a series record for my 2 year old son, but for every single episode of the series that is recorded, it starts about 3-5 minutes into the episode. Is there a way to adjust the start time of series re...

BCTV by Friendly Neighbour
  • 3928 Views
  • 7 replies
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Free 55 inch 4k Samsung TV

I signed up for an internet+optik tv bundle last Nov 18. The offer comes with a free Samsung TV. It has been more than 9 weeks and we have not received it yet. Does it really take this long?

Resolved! Subscribed channels not showing in My Favourites guide

I recently changed some of my channel subscriptions and added them to My Favourites but they aren't showing up in the channel guide when I use my remote to access the guide.

AnneP by Neighbour
  • 2278 Views
  • 2 replies
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TV box delivery time

Last week, I've got Telus internet connected. And the technician guy said TV box will be delivered by mail.But I haven't got any message about TV box delivery.Should I wait more? or ask the dealership I ordered?

rpmlee97 by Neighbour
  • 1636 Views
  • 1 replies
  • 0 kudos
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