Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Hi there, how come Crave On Demand with TELUS does not have The Traitors Season 2 US, yet Crave on its own (when subscribed outside of TELUS) does. The first 3 episodes were supposed to drop today, January 12th at 6pm PST/9pm EST on Crave yet TELUS i...
Earlier this week some idiots cut a major fibre optik link in St. Albert for the purpose of stealing some of it. We had no phone, internet, or Optik TV for about 24 hours. I was surprised and disappointed that I couldn't watch shows that I had previo...
Can I sign in with my existing account on my Optik box? All I see is “Manage my channels-Subscribe-Monthly charge 15/mo.I already have an existing account. I’d like to add the app and sign in. Please advise.
I'm having issues logging into the Telus TV+ app on Android TV. I recently had to reinstall the app because it would not load, and upon trying to login with my MyTelus account it either returns a generic "Login failed" error or "User MultiGEO propert...
I signed on to Telus in September and the recording feature has never worked. I get the error "you are not subscribed" eventhough there is a charge on my monthly bill for $10 for cloud recording! I have called and spoke to customer service 7 times (n...
Did this happen to anyone else? I was taping Fargo on a weekly basis and couldn’t find the January 2024 episodes. That is how I found out that the FX channel no longer exists in my guide (was channel 393). I called Telus and cannot get any info.
A new TELUS customer here with PureFiber and Optik TV installed late last week. The Optik TV box is a Google TV operating system. In Alexa, I can add the TELUS Home Assistant Skill but it will not find or link the Optik TV box. In the instructions at...
I signed up for a home internet package that came with the optik tv but decided to cancel that plan and go with a cheaper one instead. I was supposed to receive an email from Telus customer support with the mailing address for this optik tv box I hav...
Is it by design? It is so frequent that I think it must be. There is nothing that says "I don't care about you as a customer" more than being on hold for (literally) hours.
Hey guys,Since Optik-Kate and others are giving timelines on when things are being updated. Just wondering if there is a timeline on fixing the poor bitrate of regular hd channels? Watching sports on the box is unbearable. Quality is way worse than t...
