Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 118 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Resolved! Theme Pack price

Why are theme packs listed at $9.00 per month, but when you try to add them, it changes the price to $12.00?

Froozle by Friendly Neighbour
  • 4 replies
  • 0 kudos

Resolved! Optik Guide questions - coming from Shaw

Some newbie Optic "how to" operational questions for the NEW system: When recording programs -how do you dynamically adjust the start / end times? Frequently HBO and sports do NOT start or end on the hour or when the guide says. If a game runs into o...


my optic pvr at 2 pm friday.after going through multiple peeps, at 10pm got crappy canadian channels and nothing else.today missed callback at 130 pm[left no name or number to call back]said they would try later[voice mail]and its 720 pm and nothing....

Netflix / Prime account "linking"

How do I know my Netflix and Prime accounts are linked and more importantly billed by my Telus subscription? As I understand it, my package includes premium Netflix and Amazon Prime?I have signed into both on the new Telus Optik Android STB -I think ...

Home theater remote programming for Telustv-21

Telus,PLEASE enable the NEW Android / Bluetooth Optick TV boxes (Telustv-21t) functionality to use 3rd party remotes. Not being able to use one of the most advanced AIO remotes "Harmony HUB" with this new system is annoying and frustrating. I can pro...

telustvplus.com puts screen to sleep and doesn't hide the cursor

For Netflix, Prime, etc (every other streaming service), when you put a video full screen it hides the cursor and the screen doesn't go to sleep - so if it's set to go to sleep in 5 minutes, the screen stays active the video can keep playing for hour...

ehperson by Just Moved In
  • 2 replies
  • 0 kudos

4K Sports programming

So I have had Telus Optik TV for a little over a month now, and so far there was one 4k program (Hockey) on the Sportsnet 4K guide which was not available in Edmonton, and 2 programs on TSN 4k (both were Raptors games). I guess I am a little disillus...

terowe by Neighbour
  • 1 replies
  • 0 kudos

Resolved! ETA for equipment

How long does it typically take for Telus to send out the Optik TV boxes? I signed a new contract 14 days ago and I was advised it would take 3-5 business days for the box to arrive. After a week, I asked a rep via chat and was told it was still ship...

kayjaydee by Just Moved In
  • 3 replies
  • 0 kudos

Poor picture quality

Just switched from Shaw and ... well ... the Optik TV quality is pretty disappointing so far. I've tried every setting I can think of on my TV (LG C1 OLED) and have tried switching between 4k resolution and 1080p 60hz on the Telus box. No luck. Faces...

Friendliest neighbours