Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I am on the phone with a Telus agent regarding my issue with customizing our PikTV service channels. Apparently, this happens as PikTV is now discontinued as the agent told me. They now want to replace my service with a new technology which they call...
My wife is incredibly frustrated and I'm feeling at a loss. All of our recordings and scheduled recordings disappeared. We saw our shows, went back to the guide, and back to recordings and it all was gone. I checked from multiple devices and both scr...
I have everything hooked up and getting sound from my sound bar but I can’t control it with Telus remote. It says the optic box and speaker are paired and I have turned off my tv speakers. TIA
can you download your video purchases from the optik tv boxes to keep? or does a customer have to keep optik tv to access those purchases?
Hi. I have a TelusTV-21T box. I was playing with the channel guide filter option and clicked "all channels" which shows all channels in the guide as opposed to channels you are subscribed to. Unfortunately I am unable to unselect this filter. It is n...
I have a Samsung UN55K8500 TV. I also have a Samsung HWA650 soundbar. The two work fine with the Slimline Remote 2 for a few years. Suddenly, the remote wouldn’t turn on/off the soundbar. When I used the soundbar remote, to turn it on, I couldn’t con...
Hi; It would be a nice feature if the telus tv app. could provide a casting icon so one could cast to a larger screen. Thank-you
Hello I am trying to program my remote to Bose soundbar have got it to mute so it does work the volume up/down and mute. However it does not power it on or off so still have to use Bose remote. This worked with our old optik boxes and the troubleshoo...
Hiya- I actually already fixed my "Television Signal Has Been Lost" problem - but I thought the solution might be of interest to others. (I also caused the problem in the first place, so it is a cautionary tale as well!)Set up is an ActionTec 3200M r...
My PVR gets very hot and stops working. How do I get it replaced?
