Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 13017 Views
  • 102 replies
  • 3 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 22790 Views
  • 43 replies
  • 6 kudos

My cable box has a mind of it's own

We have 3 tvs in our home. When we are watching any channel the tv will randomly changes to the Prime home page. It happens on 2 of the 3. The other one's screen freezes randomly. If I unplug and re-plug it stops for a few hours then starts again. I'...

dwill57 by Neighbour
  • 402 Views
  • 1 replies
  • 0 kudos

Resolved! Edit start time of series record?

Hello, still getting to know my Optik TV+. I set up a series record for my 2 year old son, but for every single episode of the series that is recorded, it starts about 3-5 minutes into the episode. Is there a way to adjust the start time of series re...

BCTV by Friendly Neighbour
  • 1199 Views
  • 7 replies
  • 0 kudos

Free 55 inch 4k Samsung TV

I signed up for an internet+optik tv bundle last Nov 18. The offer comes with a free Samsung TV. It has been more than 9 weeks and we have not received it yet. Does it really take this long?

TV box delivery time

Last week, I've got Telus internet connected. And the technician guy said TV box will be delivered by mail.But I haven't got any message about TV box delivery.Should I wait more? or ask the dealership I ordered?

rpmlee97 by Just Moved In
  • 341 Views
  • 1 replies
  • 0 kudos

Series recording won’t set up.

I am a new Telus customer with the latest equipment and I have found a couple of shows that won’t let me set up a series recording. Donnie & Dhali and the global 6 o’clock news. Other people I know who have Telus are able to set these up. I hit the b...

Resolved! Remote not powering tv off

I just received the new TelusTv-21T with the Google remote. Everything on my TV works volume, mute, power on, etc. but it won’t power my TV off. Any suggestions?

gianadawn by Friendly Neighbour
  • 3334 Views
  • 17 replies
  • 0 kudos

Pik vs Optik TV modems

I currently have Optik TV. Can I use a Pik TV modem if I want to add an extra TV in another room?

T7G by Just Moved In
  • 420 Views
  • 2 replies
  • 0 kudos
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