Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 128 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Resolved! Optik TV

When I set up a Telus account for my new home I was offered Telus Optik TV. I told the person I did not want it because I don’t have a TV. He offered it in a deal and assured me that I could watch it through my computer. Now I receive the TV Digital ...

kc95 by Neighbour
  • 7 replies
  • 0 kudos

Charge for recording

I recently switched from Shaw to Telus Optik TV. I've been unable to record. Customer service informs me that there is a $10/month charge for recording. Really???? This does not make any sense. And how come I was not informed of this when I made the ...

Rosario by Just Moved In
  • 4 replies
  • 0 kudos

Telus TV+ with Live Channels (Sony Android TV)

Has anyone managed to get the Telus TV+ app to work with the Live Channels app on Android TV? And if so, did the guide work?On my Sony Bravia XBR-75X900F I have both working, but when I go to Settings -> Watching TV -> Channels -> Streaming Channels ...

Gadzuk by Organizer
  • 4 replies
  • 0 kudos

Resolved! Optik tv

Where do I take my Optik tv equipment when I cancel my service?

mtnmusic by Just Moved In
  • 1 replies
  • 0 kudos

Samsung and Roku

I am new to telus, I never really wanted the TV package, but was talked into it. The Wifi is good, so no complaints - but there is no Telus App for Samsung or Roku / This was not part of the sales pitch . . . .I see many posts about the same thing, W...

Unhappy with recent services from Telus 2024

Hello,In January we experienced an outage of our internet for 7 days. The Telus agent tried to troubleshoot our problem and decided it was necessary to send us a new modem. They refused to send out a technician saying they needed new equipment for us...

l-lalonde by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! On demand viewed episodes

With the continued challenges with obtaining properly functioning recording functions, On Demand viewing is a necessary fallback to catch up. However, it doesn't show when an episode has been viewed.I am pretty sure that once upon a time it used to s...

RobG3987 by Ambassador
  • 3 replies
  • 0 kudos

PVR/Recording Option gone

Recording events has been a problem for a while and unreliable at best. Now the app doesn't even give you the option to record if you're away from home. What is going on. For the amount of money Canadians have to pay for cable you'd think a multi bil...

SteveMcQ by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! CMT HD Channel

I've noticed when I put it to channel 555 (CMT HD) that it is playing the SD version of the channel and not the HD channel. Is this happening for anyone else?

ODAWG27 by Organizer
  • 5 replies
  • 0 kudos

Crave via AppleTV

I have OptikTV with the Crave/HBO/Starz package. I am trying to access Crave via the AppleTV app on my AppleTV streamer but it says I need to pay for the subscription. Oddly, I was able to do this recently and watched two episodes of the The Pacific,...

djohnston by Just Moved In
  • 2 replies
  • 0 kudos
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