Here are a few troubleshooting steps you can try:
Clear Browser Cache & Cookies:
If you're accessing Global TV via a web browser, try clearing your cache and cookies, and then restarting the browser. This often resolves session-related issues.
Try a Different Browser or Device:
If you’re using a specific browser or device, try logging in using a different one to see if the issue persists. Sometimes compatibility issues with a particular browser version can cause these errors.
Reset Your Telus TV Password:
Sometimes resetting your Telus TV password can re-establish the connection. Change your password, wait for a few minutes, and then try logging into Global TV again.
Ensure Correct Login Method:
Confirm that you’re selecting "Telus" as the provider on the Global TV login screen and not another provider by mistake.
If the issue persists, you may need to contact either Telus or Global TV support for further assistance. Providing them with the reference code (0205-5773) will help them identify the problem more quickly.
