Tuesday
While watching programming from Telus TV+ (versus programming streamed from Netflix, Apple TV+, etc.), we encounter frequent instances where the sound drops out for 5 seconds or so, while the video is fine.
Has anyone else encountered this? If so, were you able to resolve it?
Thanks!
Tuesday
yes, this has been going on for a very long time and Telus has not been able to fix it. I will probably have to change tv providers because it is very annoying.
Tuesday
Hi @ironhand - is this issue happening when you use your TV box, or a web browser?
Tuesday
TV box
Wednesday
Can you try these steps to potentially resolve the problem:
If the issue persists after trying these steps, please send us a private message and we'll see how we can further assist.