Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 13051 Views
  • 102 replies
  • 3 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 22813 Views
  • 43 replies
  • 6 kudos

Resolved! Remote not powering tv off

I just received the new TelusTv-21T with the Google remote. Everything on my TV works volume, mute, power on, etc. but it won’t power my TV off. Any suggestions?

gianadawn by Friendly Neighbour
  • 3343 Views
  • 17 replies
  • 0 kudos

Pik vs Optik TV modems

I currently have Optik TV. Can I use a Pik TV modem if I want to add an extra TV in another room?

T7G by Just Moved In
  • 420 Views
  • 2 replies
  • 0 kudos

Resolved! How can I check my On demand credit balance?

After I purchase an Ondemand Credit 5-pack, I used to be able to see the available credit balance in my account and, I think, also in On Demand on the TV but now I can't find the balance anywhere! Not even when ordering on demand movies, when I need ...

bcw by Just Moved In
  • 790 Views
  • 3 replies
  • 0 kudos

Recording series

When I initially got Optik tv, I programmed all of the tv series that I like to watch and all went well. Then the shows end because the season ends. Now the season is beginning again and the series are not showing up in the "scheduled" folder. Do you...

BuffyBC by Just Moved In
  • 834 Views
  • 5 replies
  • 1 kudos

New optik upgrade

Just called to see if we could upgrade the box in my living room to the new 4K box and was told that it wouldn’t work in my house…then was told it would. But I would be without service for 7 days waiting for the boxes to show up in mail. She was real...

Scttdvs by Just Moved In
  • 671 Views
  • 3 replies
  • 0 kudos

AlJazeera 825 dropping out

AlJazeera 825 reception has become very choppy and dropping out recently. Is there some sort of issue?

sfage by Just Moved In
  • 331 Views
  • 1 replies
  • 0 kudos

AGT series recordings

So another in the saga of series recordings issues.Can't seem to consistently get episodes recorded of America Got Talent.Set up series, and they either don't record or the series disappears.Tonight,Jan 17, I saw the series was supposed to be set for...

RobG3987 by Ambassador
  • 745 Views
  • 3 replies
  • 0 kudos

Resolved! Programming Google Remote To Old Sharp TV

Recently signed up for Telus, and did self install for 2 optik tv+ digital boxes. Main living room tv had no issues, secondary bedroom tv will not link to remote. Going through the automated setup process, the box recognizes that it is a Sharp TV and...

BCTV by Friendly Neighbour
  • 1417 Views
  • 7 replies
  • 0 kudos

Telus TV+ Login issue & Website confusion

Like others who have posted here in the past, I cannot log in to TelusTV+ without getting an error.I'm paying for TelusTV+ through the Stream+ bundle, but I haven't been able to access it since day one. When I signed up, it directed me to download th...

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kbeale by Just Moved In
  • 754 Views
  • 2 replies
  • 0 kudos
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