Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV User Experience Research Group

Dearest Neighbours, Since the launch of the new Optik TV service through the TELUS TV+ platform, we’ve been working hard at implementing your valuable feedback! We’ve gotten to know some of you through this forum, especially the regular community con...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Logging out of Telus account on other apps

My neighbour asked me to use my Telus account and fill in activation codes on the Global and CTV websites. They are using this on their playstation. I didn't realize this meant they would be using my account (that I pay for) to watch TV. I would like...

br100647 by Just Moved In
  • 649 Views
  • 4 replies
  • 1 kudos

Two core channels unavailable to view

New TELUS customer with install less than a week ago.:We are unable to view two of our core channels (119 and 121) live. In the guide, the ‘home’ symbol appears with a diagonal line through it. When selected, we see the message “This program can only...

Listing order of items saved on PVR; storage time of item on PVR?

When I change the setting so that items recorded are listed by OLDEST first on PVR by expiry date, the setting reverts to the original newest first, which I don't want. Is it possible to extend the days of storage time beyond the present 45 days? If ...

Resolved! Optic cable

I am renovating my family room and want to change placement of TV. But the optic cable is too short. Where can I buy a much longer cable about 20 feet

gail0279 by Friendly Neighbour
  • 2021 Views
  • 14 replies
  • 0 kudos

Succession Finale

The Succession finale episode is missing fromCrave in English but it’s available in French. It’s also available when I log into Crave separately. No one else is having this problem???

tojolaw by Just Moved In
  • 392 Views
  • 1 replies
  • 0 kudos

OPTIK TV

FINALLY telus contractor put in FIBRE....painful to watch!Telus tech put in the latest ONT and it came with the BOOST WIFI6 ...tossed to the side since it has limited function and IS NOT NEEDED for Telus Android TV box. ASUS router Multicasts faster....

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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"Free TV"

I find it pretty sad that all these fancy offers for free stuff are only available if you havn't had those services for 6 months. I've been a loyal customer for 14+ years and they can't even give a girl a TV! I guess I don't need Optik tv. I'll stick...

raeb by Just Moved In
  • 408 Views
  • 1 replies
  • 0 kudos

Disappearing series recordings - Digital Box

Hi @Optik-Kate So I have noticed some previously set series recordings are disappearing from my 'Recording Schedule'.I had several 'series recordings' set which were recording previously aired programs on several different channels. They were working...

MrSL by Advocate
  • 1549 Views
  • 11 replies
  • 0 kudos

Resolved! TV user interface shortcomings

Having just installed a Telus TV box, I'm startled at how bad the user interface is. Some of these concerns have been raised by others already, but here's my list of issues:- I can't change the startup screen to take me directly to live TV; I'm faced...

WesJD by Neighbour
  • 1513 Views
  • 6 replies
  • 3 kudos