Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 102 replies
  • 3 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 6 kudos

Telus TV+ Login issue & Website confusion

Like others who have posted here in the past, I cannot log in to TelusTV+ without getting an error.I'm paying for TelusTV+ through the Stream+ bundle, but I haven't been able to access it since day one. When I signed up, it directed me to download th...

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kbeale by Just Moved In
  • 2 replies
  • 0 kudos

User has no rights on OptikTV app for MacOS

I have recently renewed my contract with Telus, with Optik included. When I watch on my laptop I am unable to play from the guide, and get random "user has no rights" when I try to watch programs or in some cases on demand programs.

asrivast by Neighbour
  • 1 replies
  • 0 kudos


This is for the TelusTV-21T cloud recording STB. Great start to the year Telus... I have had this error at least 3 times now when trying to playback a recording. Latest and current error is for Showcase CH301 recording dated Jan 12. 'Unwanted' S1:E2....

MrSL by Leader
  • 13 replies
  • 0 kudos

Resolved! Problem with screensaver not working properly

Hello, I have the newer Telus Digital Box that uses the cloud. I'm just having a problem with the screensaver. I have it set to colours, to start after 15 minutes. But it always displays the other option, the backdrop one instead. And that's if I'm o...

No audio on any Global TV stations

Hello, since the phone lines are jammed at the moment... None of the Global stations I get on OptikTV have sound on them (Global BC, Calgary, Edmonton, Toronto), except for Global Halifax.

Egranado by Friendly Neighbour
  • 1 replies
  • 0 kudos

PVR issues

I recently recorded a show and when I went to watch it it wouldn't let me skip ahead. Then when I played it it stopped after a few min and won't play. The other recordings work fine and there's lots of free space. Any ideas?

Brown3075 by Just Moved In
  • 10 replies
  • 0 kudos

Power outage

When the power goes out if you have fiber cable to your house you will not have home service. No 911 service. Way to go telus.

Corinne by Neighbour
  • 6 replies
  • 0 kudos

TV Box Won't Set Up

I received my Telus Digital Box yesterday in the mail. I grabbed it from the mailbox. I followed all instructions. Plugged the box into the TV via HDMI, plugged the box into the wall. The box has a light on, but is not connecting to the tv or pairing...

Friendliest neighbours