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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 252 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 48566 Views
  • 43 replies
  • 7 kudos

Optik TV box vs new Telus TV Box and Recordings

We have recordings on our Optik TV PVR box that we want to keep. If we switch to the new Telus TV box, it appears we would lose the old recordings that are over 90 days. Is it possible to have a combination of the two boxes - 1 Optik Box with our old...

RCME by Neighbour
  • 743 Views
  • 3 replies
  • 0 kudos

Optik TV false advertising

For two years we suffered with Shaw/Rogers - TV cut out every evening at 5:30 for about 15 minutes. Internet constantly cutting in and out. So we switched to Telus Optik who had great claims of superior service. After reading through the forums I'm a...

mw2 by Neighbour
  • 848 Views
  • 2 replies
  • 0 kudos

Cannot customize channels online?

This is my first time posting and from reading other comments and questions, it seems like you have to be polite. Well I will be, but really don't want to.2 hours on the phone with Telus. Another hour on the website.Why, at the very last minute of tr...

SLS by Neighbour
  • 1087 Views
  • 7 replies
  • 0 kudos

center speak issue Netflix

I am getting the center speaker on the surround working on live TV and on Disney and prime, but not Netflix. Is this a known issue?

Victor00 by Neighbour
  • 881 Views
  • 6 replies
  • 0 kudos

New fast forward

couple questions - 1. Why did you change the fast forward setting? It is very slow now and annoying even on the 3rd and fastest setting. Not sure why this need led to be changed, seems like a useless change. You should also have an option to change t...

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Optik TV @TELUS_Support What is going on with the website for My Telus. I know the desktop has been under change for a while. I have been patient for the past month.This is what I get when trying to access my account informationLooks like something w...

Rocky3 by All-Star
  • 850 Views
  • 6 replies
  • 0 kudos

Optik TV android box failing

I have now been sent my 5th android box since I moved from Shaw to Telus less than a year and a half ago. #4 stopped working a week ago and after spending over an hour with a technician, she sent another box. Box #5, (which had a little sticker on th...

Termar by Organizer
  • 467 Views
  • 2 replies
  • 0 kudos

Billing Renewal Issues

I wish I could cross-post this on ALL boards, because after over 25 years with Telus, I'm done. After investigating why my Home Services bill went up $50 in a single month, I found out that it was because the agent who renewed my Home Services in Jun...

fast forward has been disabled by the broadcaster

Why am I getting this message on my live tv as well as my PVR recorded programs? On live tv I can’t go back to rewatch a play without this message “fast forward has been disabled by the broadcaster“TSN has told me this is a Telus issue? So who is cor...

Foghorn by Friendly Neighbour
  • 1425 Views
  • 10 replies
  • 0 kudos
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