Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 1 kudos


Why are there so many old shows that are shown over and over again, year after year? How many different channels can they show Republic of Doyle on? how many years can you watch ice Road truckers and Yukon gold in an endless loop? Pretty soon one won...

Watch Disney+ on LG TV

I recently purchased a LG smart TV and upgraded to Optik TV. Disney+ is preprogrammed on my smart TV, however, since the upgrade, I have not been able to watch Disney+ on my TV. The technician explained that I had to switch ports using my TV remote, ...

cgabriele by Just Moved In
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  • 0 kudos

Cable Box update, What’s new??

The 4K Arris Box says We're improving Optik TV performance, and gives a ink that doesn’t say anything that’s new, Does anyone know what’s new with the improvement?! Thanks

Looks like something went wrong. Please try again.

I've been trying to get to https://www.telus.com/my-telus/tv/optik to manage my channels for months. I keep getting the following message: "Looks like something went wrong. Please try again."I've tried from the Chrome browser, Firefox browser, Edge b...

jreinhard by Friendly Neighbour
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  • 0 kudos

Resolved! Pik TV, cannot select program on AppleTV

Even if I press the button on a program currently on, it doesn't play. Global, CBC, CTV etc, I tried them all, but it doesn't run. Other apps on my Apple TV works just fine. Only Pik TV is misbehaving.I already done re-booting, turn on/off and resett...

midorik by Just Moved In
  • 6 replies
  • 2 kudos

PVR wont record.

PVR wont record. Just a short bit of completely black. Happens on different channels from time to time not all the time.

Kimmik by Organizer
  • 10 replies
  • 0 kudos

New JVC tv LT-55EC3508 Remote programming codes dont work

Just bought brand new JVC TV and Telus remote codes for JVC don't work. Seems the list is very outdated. I finally found a code that works after much research! On a different thread in the community form here a user mentioned that Jasco has taken ove...

Nickiedd by Just Moved In
  • 1 replies
  • 1 kudos

Can't watch my PVR Recorded shows unless i am at home??

Ok - the last month or so we keep having issues with our boxes.....I have to keep resetting them....... On Monday I could not access any of my pvr shows at all from any of my boxes..........The next morning, my main box was frozen on the last show we...

On demand

Hi, The Amazing Race Canada finale is not on the Amazing Race Canada section. Says it has 10 Eps not 11, that's 48 hours after airing and still not available.

Andyt by Just Moved In
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  • 0 kudos

Crave (Legacy) Issues

I currently have Crave (Legacy) as one of my Theme packs. This is the service that provided Crave before they upgraded to their new service that includes HBO. When this first occured, I was able to still watch Crave in HD on my TV by logging in. Now,...