Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I just got the new 4K Optik box and supposedly I should be able to watch recordings on my iPhone using the TV+ app. The app shows the recordings but says they are only playable on an Optik TV Digital Box. How can you watch them? I've got the latest v...
Neither of our two PVRs will record. We have many scheduled Series recordings and none of them are happening. This has been going on for weeks. If we press the red button on the remote to record a live program, the guide will show the red dot like it...
Hi,List of things I've done:Reinstalled the app for Android on my s21 ultra, and tried Chrome and Edge for browsers.My username/password is the same on both and I'm not mistyping.Browser Error:Error: You are not currently logged in please try to logi...
Hello, We have 4 Optik TV boxes in our home and for some reason one bedroom gets a bunch of channels that the other rooms don’t get. In the living room where the main TV is we checked “all channels” to see if that would make a difference but it didn’...
I have been on hold as of this posting for 1 hour and 40 minutes (I know why?). Out tof principle and a strong belief in fair advertising practices I felt the need to vent. I am an Optik customer with Telus and was reviewing my subscription when I re...
When I pause or back up live TV to see a replay in sports or something in a movie the TV will jump to live again after a few seconds and I will miss anything from the time that I backed up to the Live moments. How can I stop the box from jumping back...
About 5 days ago we added Hayu to our Optik TV package. Hayu has been down for maintenance the whole time since we added it. Is it worth it to wait 2 hours with customer service to try and get a credit for the time it's been down?
I'm watching Sportsnet 4k and Sportsnet One 4k channels. And quite often the sound is cutting out. Now I don't know if this is on Sportsnets end or Telus' end. I've checked and don't believe it's my hdmi cord.
In hooking up my brand new telus optik box, I get nothing but errors. It constantly kicks off with error 212 and 213. What causes this ? It runs sometime an hour, sometimes 5 minutes. Constantly rebooting the box to watch anything is problematic. Sug...
I just received the new box (VIP5662W) and after installing it, the restart icons on the live guide is not showing. I also checked the Info for the show and clicked on Restart Show but its blank. (already rebooted the Router/PVR and all the wireless ...
