Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

Changing network for Optik box

Our PVR is wired to the 3200 in the basement.We have the Wifi extenders upstairs and I'm able to connect to them in my shop out front with my cameras. When I tried wifi Optik STB in the shop (about 100ft from the house) it could not connect. This STB...

KSTW Seattle No Longer a CW Affiliate

On September 1st KSTW became an independent station dropping it's affiliation with the CW Network. More information can be found here: https://deadline.com/2023/05/cbs-stations-eight-drop-cw-go-independent-this-fall-1235357388/ Fortunately Telus carr...

Missing Episodes VOD

Missing episodes on demand for Jersey Shore: Family Vacation Season 6, Episodes 21 and 22.Aired on MTV 561 aired Aug 24 and Aug 31.@dru@A-B@Fabylous

abynks by Just Moved In
  • 1 replies
  • 0 kudos

PVR Not recording and cannot delete old recordings. I

My system is now just over 2 years old and I cannot record any new shows. I also cannot delete any of the old recordings. Only 7% of the disk is currently used. I have reset all equipment (PVR, boxes and router) several times. Next step will be to ca...

RickMac by Just Moved In
  • 2 replies
  • 0 kudos

Missing Episodes

Hi, when will season 2 episode 12 and 13 be uploaded for Below Deck Down Under? They aired last Monday and still are not uploaded to watch. Very frustrating when this happens, we pay for a service that isn’t providing what it should be providing.

Swabs27 by Just Moved In
  • 8 replies
  • 2 kudos

Optik Evolution Surround Sound Problem

After a couple of weeks with the new Telus Evolution, I noticed that I was getting little to no surround sound and even having to change my receiver to simulated surround mode just to get my sub amps to output. Using the Netflix app on the Telus box,...

Q4W by Organizer
  • 2 replies
  • 1 kudos

Resolved! PVR recordings freezing

PVR constantly freezing on recorded shows. During a half hour recorded show recordings will freeze 3 times for a duration of about 6 seconds each time. This has happened for some time now have been in touch with TELUS technicians, the modem has been ...

DIY by Neighbour
  • 6 replies
  • 0 kudos

How does Xbox Game Pass work?

I recently subscribed to Xbox Ultimate Game Pass as part of my Telus plan. Unfortunately, I can't get anything to work and I am still unclear what I have subscribed to. Some people (including some Telus suppor peoplet) have communicated to me that I ...

Telus tv + app

Hi,Anybody has an issue with a telus tv+ app - not able to watch all subscribed chanells on ipad and iphone?When i choose chanell that i am subscribed to, i am getting message " subscribe".Tried all options :-updated app-choose only subscribed chanel...

ZS by Just Moved In
  • 1 replies
  • 0 kudos